Develop trust relationships with a portfolio of major clients.Acquire a thorough understanding of customer needs and requirements.Expand the relationships with existing customers by continuously proposing solutions that meet their objectivesEnsure the correct products and services are delivered to customers in a timely mannerServe as the link of communication between key customers and internal teamsResolve any issues and problems faced by customers and deal withPlay an integral part in generating new sales that will turn into long-lasting relationships.Prepare regular reports of progress and forecasts to internal and external stakeholders using necessary metrics.

Assist Retail business owner with product information, resolve their problem & upgraded plans.Achieve KPI as well as additional sales Target.Train new employee on the script, product, software to policy & company procedure. Provide customer service through outbound calls, product description & create opportunity to up-sell customers.

High volume customerInventory Management,Negotiation skillHigh target & pressureAnalysis Retail Business in a fast phase environment.

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.Assess local market conditions and identify current and prospective sales opportunities.Develop forecasts, financial objectives and business plans.Meet goals and metrics.Inventory management Train new employee Increase sales volumeParticipate in campaign Stakeholder management.

Brand positioning Increase Brand preference and communication Conduct patriotic campaign for partner in development orientationEnsure communication consistency & maintain high TOM awarenessEnsure Sale & service target Analysis Team member’s sales & service performance Maintenance of the branch & allocate resources to ensure standard by right people in the right place to bring out the optimum efficiency. Prepare sales & service report Inventory management Ensure company compliance for the branch Maintain Operation Standard Library (OSL) to uphold company brand image by conduction audit. Make decision at crisis moments to stabilize the circumstance.

Channel establishment & maintenanceFlagship shop roll-out & ensure smooth operation. New Purchase & distribution.Inventory management Transport management & prépare roadmapCrisis-management for entire flagship channel & franchise Recruit new employee & train for operationTrade marketing & BrandingEvent organising for corporate party as well as franchise Prepare quarterly report for management

Answering inbound calls, evaluating problems and complaints of the callers, providing proper solutions, responding to the needs of customers, selling and giving information on the products or services, processing orders, forms, and applications.