Zoe has been a value leader in providing exceptional training & professional development resources to private organizations and government agencies nationwide for over 35 years. Our organization partners with over 65 professional trainers, facilitators, organizational development specialists, and consultants throughout the US. In the last six years alone, Zoe instructors have successfully delivered on more than 650 client assignments for adult learners representing more than 750 training sessions.

Responsible for all leadership programs and initiatives for one of the largest REITs in the country with over a billion dollars in annual revenue. Support senior executives and their teams in strategic planning and implementation, cultural alignment, and organizational competency measurements. Ensuring operational excellence throughout the organization by running cross-functional teams, implementing developmental programming, and leading projects to ensure maximum performance while reducing costs.•Developed and launched a national coaching program called “START UP” that redefined interactions between the team members and leaders within the organization. Coaching model helped create a culture of personal ownership and responsibility. Team member performance increased and field engagement scores improved over 10% in key markets. •Created and implemented a journey based leadership program called “Leading Edge 2.0” that incorporated blended learning approaches and used modern technologies. Focused on Just-In-Time learning methods that adapted to the unique culture and business needs. The mobility metrics of those participating in the program is over 42% in the first four months with a budget of over half a million dollars. •Developed a corporate Mentor Program for senior leaders and high-potential individuals. Over 42% of participants experienced promotions or growth opportunities within 6 months of joining the program. •Designed strategies for recruiting and retaining top talent for leadership teams. Program reduced turnover from 60% to 22% saving the company thousands of dollars.

•Developed sales initiatives to improve close ratios, Gross and Net Add growth, accessory and insurance revenue; sales and service best practices/results; optimized market inventory mix and staffing ratios; worked with a national committee to determine field compensation and profitability.•Vision Club Winner 2013 (Elite performance based award) for yearly overall performance. Ranked in the Top 3 of all Regional Managers for the entire organization. •Conceptualized, built, and directed a national “Wireless Vision University” to prepare field and corporate leaders to develop and promote within the organization. 75% of participants promoted within the first year. •Achieved Top Workplace Award by The Denver Post in 2014, a first for the market and company.

•Managed Retail stores, Branded Dealer Retail locations, B2B sales and National Retail distribution channels with hundreds of employees, millions dollars in revenue, with full P&L responsibility. Exceeded Net Add plan by 134%, and increased share of gross adds (SOGA) 22% YOY.•Ranked #1 District Manager in performance for the year in key performance metrics for the Desert Mountain Area with highest volume of staffing and stores in the entire company. •Increased manager and store performance through training and coaching techniques that moved key performance metrics from 70% quota achievement to over 160% within 2 months.

•Increased manager and store performance through training and coaching techniques that moved key performance metrics from 70% quota achievement to over 160% within 2 months (Sprint).•Ranked #1 out of 70 national trainers based on overall job performance and ability to deliver on national and market objectives.•Provided over 400 executive and developmental coaching hours to Sprint-Nextel Executives and Managers impacting business objectives and market goals. •Developed internal “Culture of Leadership” program that synergized departments, increased internal promotions, and decreased employee turnover. Over 60% of participants promoted within 2 months of completing the program.

•Demonstrated expertise in Third Party Partnership management and developing relationships to improve results in Branded Retail channel. Achieved and maintained #1 national ranking in Wal-Mart stores in Sprint sales. Created new solutions to increase monthly activation by 800%. •Increased market share of Radio Shack account from 20% to 40% in 3 months.

•Increased communication channels between university departments and staff that resulted in a significant and positive organizational restructuring. •Transformed enrollment process for students by decreasing wait times 20% to 30% and increasing student satisfaction through the overall process.