David Agbaje Email & Phone Number

Lagos, La, Ng

Emea

Benin City, Edo State, Nigeria

Manage customer service operations for real estate transactions, addressing inquiries related to property listings, sales, and contracts.Provide expert support throughout the buying and selling process, ensuring a smooth customer experience.Utilize CRM systems to track customer interactions, enhancing client satisfaction by 20%.Collaborate with sales and legal teams to resolve client issues and facilitate successful transactions.Design and deliver training programs for new support staff, boosting team efficiency.Implement customer feedback mechanisms to identify areas for improvement and drive service enhancements.Monitor and analyze customer support metrics to refine strategies and achieve service goals.

Benin City, Edo State, Nigeria

Delivered high-quality service in a busy retail environment, assisting with customer inquiries, product selection, returns, and transactions.Managed a high volume of customer interactions, swiftly resolving issues to maintain satisfaction.Identified and addressed inventory discrepancies, contributing to operational improvements.Led initiatives that improved customer satisfaction ratings by 15% through process optimization.Worked with store management to align customer service strategies with business objectives.Conducted regular training sessions for staff to enhance customer interaction quality and service consistency.Developed and implemented procedures to streamline customer support processes and reduce response times.