• Performed quick paperwork processing which hastened an 80% completion of a department-based project.• Ensured fast delivery of customer requests by evaluating the priority user requests and queries for quick response.• Performed hardware and software installation, troubleshooting, and vulnerability testing.

The ALX-Udacity Data Analyst Nanodegree program is a 3-month(70h/week) immersive program that engages technology enthusiasts and budding data Analysts in various programs across in-demand tech disciplines to prepare them for a global career as Junior Data Analysts.

- Provided Tier 1 IT support to non-technical internal users through desk side support services.- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.-Provided documentation on troubleshooting of technical processes to support desk staff.- Promoted efficiency among departments with prompt resolution of system issues.- Offered troubleshooting of connectivity issues across networks such as Wi-Fi,… Show more - Provided Tier 1 IT support to non-technical internal users through desk side support services.- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.-Provided documentation on troubleshooting of technical processes to support desk staff.- Promoted efficiency among departments with prompt resolution of system issues.- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN. Show less