David Ahn Email & Phone Number

• First point of contact for Happytel in the Head Office.• Providing excellent customer service to all inbound phone calls, emails, social media and online support chat.• Handling all escalations in relation to repairs and products.• Communicating with internal departments (sales, marketing, IT) to develop strategies inmaximizing customer service.

• Liaising with all 54 stores from within the head office regarding technical repairs.• Carrying out repairs that cannot be completed within the stores.• Resolving repair issues that were caused by store staff members.• Repairing Huawei devices and assembling Huawei refurbished devices.

• Demonstrate products and show customers how to maximize their features.• Provide basic smartphone repair service.• Assist the Manager in the day-to-day operations of the store.• Process orders in person and over the phone.• Maintain good visual merchandising and store presentation.

Sydney, New South Wales, Australia

• Answer inbound customer inquiries via phone and email.• Handle high level of escalation issues in relation with Samsung Electronic products (whitegoods).• Maintaining KPI’s each week which relate to inbound/outbound calls, emails, cases completed.• Identify customers' issues and resolve them efficiently.• SAP software experience.• Liaising with third party workshops and logistics teams to resolve customers issues.

Sydney, Australia

• Manage all the Receiving and delivery issues• Develop relationships with corporate and commercial customers by getting timely contracts.• Stock Management in the Back end of website (Wordpress)• Answer real time inbound customer inquiries by phone, email and live chat.• Act as a first point of contact for any customer issues or concerns and escalate to the relevantarea.• Achieve KPis relating to customer inquiries including time to answer calls and emails.• Liaise with the DC’s and Service teams to ensure customer satisfaction is achieved.• Attend product and procedure training sessions to keep up to date and ensure customer sales.

Australia

• Meeting with clients to discuss their product features and unique selling points, brand values, target market and requirements, to ensure the companies reputation and values are portrayed effectively. • Generate and qualify sales leads with IT procurement decision makers, communicating via telephone and email to evaluate their needs, budget, timeline and purchasing process.• Sending leads to clients in an excel format which the clients can understand and send feedback accordingly. • Consistently achieving and exceeding key performance indicators each week.

Top Ryde

Seafood / Deli• Customer service: Provide customer service behind display case. • Food preparation: Prepare and handle fresh food stock for display and storing.• Food safety: Correctly handle food safety procedures, clean and prepare food equipment such as slicers and knives.• Cleaning: Maintain clean work through proper closing procedures and knowledge of cleaning chemicals.• Stock control: Ensure stock is managed correctly including mark-downs, damaged items, use-by labels and product rotation.Work achievements:• Exceeding sales record every year in the deli and seafood during holiday periods of Easter and Christmas.

Sydney, Australia

• Fulfilling responsibilities as a senior staff including precise transaction and recordings of coin changes at the bank and exact money count in cashiers at end of day.• Developed time management and leadership skills by collaborating with other team members to exceed in customer service.• Recommending and implementing new toppings based on customer relation which resulted in significant increased sales.• Educated and managed new staff with correct procedures, ensuring more efficiency, resulting in greater customer service and increased sales.

Sydney, Australia

• Developed excellent leadership and communication skills by assigning each crew to their preferred station, resulting in increased efficiency.• Organising and managing stock count in meats and dry products to ensure all products are being used efficiently and according.

Diploma Of Business Administration

Education record