David Ahn Email & Phone Number

• First point of contact for Happytel in the Head Office.
• Providing excellent customer service to all inbound phone calls, emails, social media and online support chat.
• Handling all escalations in relation to repairs and products.
• Communicating with internal departments (sales, marketing, IT) to develop strategies inmaximizing customer service.

• Liaising with all 54 stores from within the head office regarding technical repairs.
• Carrying out repairs that cannot be completed within the stores.
• Resolving repair issues that were caused by store staff members.
• Repairing Huawei devices and assembling Huawei refurbished devices.

• Demonstrate products and show customers how to maximize their features.
• Provide basic smartphone repair service.
• Assist the Manager in the day-to-day operations of the store.
• Process orders in person and over the phone.
• Maintain good visual merchandising and store presentation.

Sydney, New South Wales, Australia

• Answer inbound customer inquiries via phone and email.
• Handle high level of escalation issues in relation with Samsung Electronic products (whitegoods).
• Maintaining KPI’s each week which relate to inbound/outbound calls, emails, cases completed.
• Identify customers' issues and resolve them efficiently.
• SAP software experience.
• Liaising with third party workshops and logistics teams to resolve customers issues.

Sydney, Australia

• Manage all the Receiving and delivery issues
• Develop relationships with corporate and commercial customers by getting timely contracts.
• Stock Management in the Back end of website (Wordpress)
• Answer real time inbound customer inquiries by phone, email and live chat.
• Act as a first point of contact for any customer issues or concerns and escalate to the relevantarea.
• Achieve KPis relating to customer inquiries including time to answer calls and emails.

Australia

• Meeting with clients to discuss their product features and unique selling points, brand values, target market and requirements, to ensure the companies reputation and values are portrayed effectively.
• Generate and qualify sales leads with IT procurement decision makers, communicating via telephone and email to evaluate their needs, budget, timeline and purchasing process.
• Sending leads to clients in an excel format which the clients can understand and send feedback accordingly.
• Consistently achieving and exceeding key performance indicators each week.

Top Ryde

• Seafood / Deli
• Customer service: Provide customer service behind display case.
• Food preparation: Prepare and handle fresh food stock for display and storing.
• Food safety: Correctly handle food safety procedures, clean and prepare food equipment such as slicers and knives.
• Cleaning: Maintain clean work through proper closing procedures and knowledge of cleaning chemicals.
• Stock control: Ensure stock is managed correctly including mark-downs, damaged items, use-by labels and product rotation.Work achievements:

Sydney, Australia

• Fulfilling responsibilities as a senior staff including precise transaction and recordings of coin changes at the bank and exact money count in cashiers at end of day.
• Developed time management and leadership skills by collaborating with other team members to exceed in customer service.
• Recommending and implementing new toppings based on customer relation which resulted in significant increased sales.
• Educated and managed new staff with correct procedures, ensuring more efficiency, resulting in greater customer service and increased sales.

Sydney, Australia

• Developed excellent leadership and communication skills by assigning each crew to their preferred station, resulting in increased efficiency.
• Organising and managing stock count in meats and dry products to ensure all products are being used efficiently and according.

Diploma Of Business Administration

Education record