● Performed Technology Assessments.● Partnered with clients to understand their business and related needs.● Conducted End-User Profile Assessments.● Endpoint Configuration/Management/Troubleshooting.● Setup Windows OS or Mac OS Profiles.● Join/Disjoin End Points to Domains.● Completed basic and complex Troubleshooting tasks.● Configured/Install MS Office Suite.● Network Equipment Deployment.● Staged Network Equipment for Configuration.● Deployed Network Equipment at Client Sites/Offices.● Deployed Abacus VoIP phones.● End-User Onboarding and Training.● Monitored system functionality for identifying, researching, and resolving routine technical issues.● Instructed Users and Configured Multi-Factor Authentication.● Performed extensive research to analyze and verify identification requests.● Made recommendations on system and procedural improvements.● Managed daily escalations and closure of tickets.● Assisted clients with changes to Administrator Accounts, Passwords, and Domain Privileges in Active Directory as required.