Administrative Officer, the glue that holds the office together.In my role as an HSE and administrative officer, I am competent in spearheading and overseeing the company’s health and safety policies/programs. I excel at responding to customer inquiries and concerns, negotiating with suppliers and third-party vendors and implementing solutions to issues and concerns regarding new safety policies and programs. I have managed and maintained an orderly and safe business environment where risks are mitigated. I provide administrative support, execute queries, manage office stock, and prepare regular reports. I have coordinated the organization's departments to gather data and assess existing programs and policies to identify improvements and implement solutions to issues and concerns. I have handled holistic administrative operations of an organization, including customer service functions to promote a culture of customer preference, trust and prioritization. In my professional career experience, I have accomplished the following;- Saved $2,500 yearly in office supplies after negotiating a new lucrative deal with the current suppliers.- Oversaw expense reports and made budget adjustments to decrease costs by 15% and increase profitability.- Trained 3+ administrative assistants in customer service and promoted prompt and efficient service delivery.- Organized office transition from paper invoices to QuickBooks and online & reduced email back-and-forth by 23%.- Responded to email queries and concerns within 24 hours and updated client databases and client information.- Prepared & submitted annual reports for three regional offices and managed reconciliation sheets and databases.- Cleaned, stocked & supplied designated facility areas, increased average revenue by 25% per user and customer.My core competence includes:Administrative Assistance Administration Microsoft Access Customer Service Invoicing Company Secretarial Work Social Media Telephone Reception Accounting Data Entry Human Resources (HR) Word Processing Switchboard Office Administration I have analytical skills, evident in the dispensation of my duties, especially in handling unexpected issues and delays and solving problems that arise throughout the project. You can reach me through my email, authoryemmy@gmail.com or my Linkedin profile here.