I create and host the quizzes for the following amazing venues: Sunday @ The Secret Garden, Seaton Delaval 4pm & The Seaburn Inn, Seaburn 7:30pmMonday @ The Gold Medal, Low Fell 8pmTuesday @ The Coach & Horses, Wideopen 7:30pmWednesday @ The Engine Inn, Walbottle 8pm Thursday @ The Gosforth Hotel, Gosforth 8pmContact me for one-off weekend bookings!

BeeBox Systems supply Background Music, Entertainment, and Digital Signage systems that drive sales and boost revenue in leisure and retail venues across the UK.

Join me 10am-2pm every weekday on Frisk Radio, local on DAB across Newcastle, Gateshead, North & South Tyneside, Freeview Channel 277, plus online, on your smart speaker, Sky Q, and on the Frisk Player App.

As part of roleplaynorth, I provide communication skills training to the medical students of Newcastle University.

• Manage the daily operations of the 24/7 Mental Health Helpline, prioritising and delegating workload in response to known and unexpected demands. • Lead, coach, performance manage, develop and motivate 7 Team Leaders to deliver an exceptional experience.• 2nd line management of 42 Support Workers and Admin staff to ensure policies applied consistently, eg: sickness, PDR• Design and deploy human resources following statistical analysis across multiple contracts to ensure the right people with the right skills are in the right place at the right time. • Design, deploy and integrate physical resources and systems across all contracts to ensure delivery of cost-effective, high-quality services.• Identify and understand trends and insights. Manipulate data into easy-to-understand written reports.• Manage relationships with Stakeholders and Commissioners and communicate how we have delivered high quality services for their contract. Investigate and respond to actions accordingly. • Develop new relationships with Stakeholders and represent the organisation in Crisis Care Concordats, Operational Delivery, Steering Groups and Pathway Mapping meetings.• Support delivery of all new projects including system design, marketing and training materials for staff. Wherever possible, standardise in line with existing contracts.• Devise data sharing agreements and ensure full compliance with all governance, systems and processes • Develop and maintain effective relationships with Mental Health Matters senior management and other directorates to ensure my KPIs are met. Assist other directorates in their objectives.• Manage the budget, taking corrective action where necessary.• Devise effective recruitment campaigns and minimise use of expensive agency staff.• Resolve complaints, ensuring root-cause analysis is completed and service improvements undertaken.• Lead on Health & Safety and ensure business continuity.

Presenter of Weekend mid-mornings 10am-1pm

• Manage the daily operations of the Contact Centre and face to face Customer Service Centres.• Manage performance of 3 Team Leaders and the 2nd line management of 34 Customer Services Advisors.• Lead, coach, performance manage, develop and motivate the team to maximise performance.• Design and deploy HR requirements following statistical analysis across multiple contracts to ensure the right people with the right skills are in the right place at the right time. • Design, deploy and integrate physical resources and systems following demand analysis across all contracts to ensure delivery of cost effective, high quality services.• Manage an ever-decreasing budget and devise innovative ways of doing more with less • Meet tight deadlines and immediately reprioritise work in response to unavoidable events.• Balance complex statistical analysis, known demands of multiple services, unexpected events, staff needs, and longer-term development projects to achieve agreed KPIs and SLAs. • Develop and maintain effective relationships with senior management, stakeholders and key partners to improve existing service standards, reduce calls, improve digital access and deliver more online.• Communicate clearly orally and in writing complex performance statistics and analysis, present contentious information, and justify any peaks or dips in service to a range of audiences.• Manage recruitment and the delivery of training.• Project Manage re-engineering of exiting processes and the transfer of new areas to Customer Services.• Rationalise and standardise systems and processes. • Lead recruitment of Team Leaders and oversee recruitment of 2nd line staff.• Carry out management of staff through application of policies including capability, sickness and PDR.• Actively support the Equality & Diversity Agenda, lead on Health & Safety and ensure business continuity.

• As Darlington Borough Council.

Radio started as a hobby but has developed my professional research and communication skills. I can now deliver a message in the shortest format while relating to the listener and keeping their interest throughout. I use the same attributes to deliver training, team briefings and presentations.

• Coach in empathy, negotiation and credit management.• Manage team performance in call quality, sales, statistics, sickness and other Powergen policies• ‘Work the work’ and analyse workflow. Eliminate demand caused by failure in a work system • Arrange training of staff and develop others to seconded positions within the company.• Reduce unbilled debt. Reduce purchase vs sales gap.• Management health and safety representative.