David Allison Email & Phone Number

Sheffield, England, United Kingdom

✨ As a Senior Professional Services Engineer, I am an integral part of the Professional Services team at Resolve. Based in our offices and on-site, I specialize in hardware installations and cloud-based solutions, ensuring timely and efficient configurations that meet client needs.🎯 Key Responsibilities:- Leading infrastructure refresh projects- Executing cloud migrations for mid-sized organizations- Providing support to fellow Professional Services Engineers- Contributing to product development and solution design as a senior technical team member🚀 Skills at a Glance:- Strong technical skills in system installation- Proficient troubleshooting abilities- Accurate and detailed documentation- Meticulous attention to detail- Effective communication with clients and team members- Time management proficiency- Customer-centric approach- Flexibility and adaptability to handle unexpected challenges🛠️ Detailed Skills:- Advanced knowledge of Windows Server operating systems- Solid understanding of Microsoft Azure infrastructure and network configuration- In-depth understanding of Microsoft 365, Entra ID, and Intune- Advanced networking knowledge: TCP/IP, routing, switching, VLANs, and Firewalls- Active Directory expertise: user and group management, group policies, domain administration- Proficiency in virtualization technologies: Hyper-V and VMware- PowerShell and scripting skills- Comprehensive knowledge of security best practices- Endpoint security understanding: protection, encryption, security policy implementation- Familiarity with project management methodologies📚 Culture and Values:At Resolve, we prioritize values such as communication, excellence, responsibility, passion, and innovation. As a member of the Resolve family, I embrace a positive can-do attitude, set high standards, take ownership, and contribute to a collaborative team environment.

Sheffield, England, United Kingdom

Sheffield, United Kingdom

I am a technical point of contact for Resolve's Technical Account Managers and Helpdesk Engineers. I provide assistance with day-to-day IT issues, as well as taking on any problems that need escalating, helping our Solutions Specialist with client proposals, following through with planned project work, and demonstrating products and services to our customers.I am also responsible for Resolve’s internal IT systems, writing best practices and knowledge base articles, attending partner conferences, and researching new technologies for Resolve and our customers.I have joined Resolve during an exciting stage of the company's development, with the opportunity to help the business progress in terms of our technical approach and the products & services we offer our clients, as well as contributing to the expansion of our ever-growing client base.

Doncaster, United Kingdom

After six months as a 3rd Line Engineer, I was promoted to Technical Manager, a position that became available following the departure of our Head of Technical Services. Now only occasionally providing support, usually at particularly busy periods, my main responsibilities are to plan and carry out implementations such as new server environments and cloud migrations, to "on-board" new clients following their acceptance of our services, and to be a technical point of reference for the engineering department.Once our Business Development Manager has signed up any new customers to our support services, it is my responsibility to make the initial contact with them and arrange to visit site so that I can welcome their staff to TwentyFour IT Services, introduce their hardware to our remote management systems, and to carry out a full audit of all internal systems. Following this "on-boarding" session, I am then tasked with identifying any applicable recommendations that would help improve their network in terms of performance, security, or continuity. These recommendations are reported back to our sales team and Busines Developement Manager, who then prepare the relevant quotations where necessary.I have retained my on-call duties and continue to assist customers on a 24/7 basis every two weeks, and I am still expected to attend site visits in a support context when required.

Doncaster, United Kingdom

Following TwentyFour IT Services' acquisition of ANEW Solutions, I was assigned the role of 3rd Line Engineer. As a senior engineer, it was my responsibility to handle any high-level issues raised with our support desk, and to further investigate any open support tickets that our 1st and 2nd Line Engineers were unable to resolve. I was also required to arrange and attend site visits to carry out scheduled and unscheduled maintenance tasks for our customers, located across the UK from London to Glasgow.As we support many haulage and freight companies, TwentyFour IT Services offer these types of customers a 24/7 service should they wish to receive round-the-clock support. As part of this service, I make myself available every two weeks (for seven days at at time) as an out-of-hours contact. I have to be ready and available at any time during these seven days to take customer calls, provide remote support, and occasionally attend site when required.

Doncaster

Promoted to Technical Director in 2012, I retained my Support Engineer responsibilities and continue to spend a great deal of time on-site with our customers, installing and maintaining Server 2003-2012 systems, Exchange-based email, and troubleshooting network issues. Given ANEW Solutions relatively small staff base, I am required oversee all stages and areas of customer support, including identifying hardware and software upgrades, researching new products and services, creating quotations, chasing sales leads, arranging meetings, attending networking events and partner conferences, developing ANEW's internal management systems, and creating & delivering staff training.

Doncaster

Supporting SMEs in the Yorkshire, Lincolnshire and Humberside areas, providing on-site, telephone and remote assistance with servers, desktops, laptops, networking, software, hosting and website design. Discussing the needs of new and existing clients, a pro-active and knowledgeable approach was required to successfully determine the most suitable solutions for our customers.

Sheffield

Providing technical support to forty staff members within the office. This included troubleshooting system problems, installing software and updates, ordering new HP hardware, assisting with BT-specific and Microsoft Office applications, some server and network tasks, Microsoft Access related database responsibilities and fault reporting. I created and maintained the department’s website, which I developed in HTML, CSS and some JavaScript using UltraEdit and Paint Shop Pro.