With over five years of experience in hosted applications, VPS management, network build out, cloud and on site phone systems. I currently manage an onsite network and multiple remote networks. Along with these daily duties I also manage a Mitel 5000 HX based phone system with 63+ handset both on and off site connected by IP. I helped design, implement, and migrate to this system with the end result of fewer abandoned calls, shorter time from first IVR prompt to talking to a live representative at one of our three contact centers. This has resulted in increased sales and decreased customer service issues.
Listed skills include Microsoft Office, Project Management, Microsoft Excel, Troubleshooting, and 13 others.