David Altom Email & Phone Number

Emory

•Oversee all PBX and Telecommunications for a 1200 employee call center. •Supervise and perform technical troubleshooting of all aspects of Telecommunications, T1’s, MAT, MAX, and CDR reporting. •Program and oversee all Voice Recordings. •Assist in Avaya PCS troubleshooting and repair. •Program and trouble shoot Call Pilot, Meridian Mail, Link MAX, MAT. •Assist with all vendors in installing and troubleshooting CSD/DSU’s, T1’s and COT trunks. •Successfully perform Software upgrades and testing on the Northern Telecom Meridian I FIJI CPP II. •Assist in trouble shooting Call Routing and Outages. •Maintain Soundbyte and Symon Servers and programming.•Trouble shooting of the WAN. •Extensive involvement in the upgrade of Nortel PBX’s to CS1000’s and the addition of Signaling Servers and Nortel Secure Media Controllers to support 1200 off shore users. •Completed install of 5 new Avaya PDS Systems and all associated Trunks.

Same as Verizon Business - Account changed company

Same as above - Account changed company

•Responsible for all installation, maintenance and trouble shooting of Meridian Switches both large and small and Meridian Mail Systems. •Installation, maintenance and trouble shooting of Meridian Norstar phone systems and Voice Mail. •Completed and performed trouble shooting on all start up programming. •Installed and programmed the T-1’s while assisting the assigned vendors. •Efficient completion of all Network add-ons, Software Upgrades, Meridian Mail hard drives and increasing Nodes that were required for the operation.•As the on-site technician my responsibilities included programming the Meridian Switch Networking, program, cable and trouble shoot D-channels, and maintaining extensive records utilizing Word, Excel and Access Software.

• Evaluated custom blue prints on new home construction. • Ensure completion of residential take-off list of all materials and labor. •Created schedules for contractors in order to maintain an efficient work plan and ensure on time completion. •Worked along side customers to achieve complete satisfaction. •Maintained all budgets, payroll and personnel.

•Attended fire fighter rookie school in the fall of 1980 and graduated first in my class. •Received instruction on techniques to safely extinguish fires and protect property while protecting the safety of ones self as well as fellow fire fighters. •Graduated from Paramedic School from the University of Texas Health Science Center located in Dallas, Texas. •I preformed various life saving techniques which included invasive procedures, calculated and administering various medications during my tenure on the Mobile Intensive Care Unit. •Created and maintained a program to perform regular maintenance, records and repairs to all of the SCBA (Self Contained Breathing Apparatus) units.

Education record

Paramedic