Global Service Delivery Manager
Current- Responsible for IT Service delivery for a premium cars manufacturer with 5 production plants around the globe, including 8 Edge Data Centers, Workplace Services for over 20k users, Network services, SAP and Service Desk for mission critical production environments.- Managing team of Senior Service Managers across 7 locations, 10 Technical Service Leads and steering of additional resources and contracts with strategic partners.- Responsible for Commercial P2P process (Purchase to Pay) with yearly volume above 25 m€- Managing a project portfolio of 70 projects for the VANs division, delivering state of the art IT technologies to customer.- Coordinating deliverables for key strategic customer initiatives for introduction of new Electric Vehicles.- Established VANs Governance with customer and introduced SLA/KPI Management.- Responsible for Transition and Transformation activities for reaching Future Mode of Operation and deliver standardization and cost efficiencies for the customer.- Established IT Service Management processes: Major Incident Management, Incident Management, Change Management, Problem Management, Configuration Management, ITSCM and Disaster Recovery.- Introduction of SNOW and replacing of legacy ITSM system.