Professional Meet and Greet with customers.Performed Customer Needs Analysis to determine best vehicle for the customers wants and needs to fit into their budget.Performed vehicle selection.Did a presentation/demonstration of the selected vehicle based on knowledge of features of dealership vehicles as well as competitions.Showed the customer the value of their trade and show the service department to build value to the customer.Wrote up the Offer to Purchase and went over all documents for the negotiation and close of deal.Turned Over to Finance department after all terms were acceptable with the customer.Delivered the vehicle to the customer after it had been detailed, going over all pertinent paperwork such as Owner’s Manual, temporary license, etc.Followed up with the customer to ensure their satisfaction with the vehicle and service. Asked them for referrals.Called all customers assigned from data base to see if there was anything that they needed and to prospect for new sales.

Maintained DOT inspection reports and manifests, verified tickets, and additional documentation needed in the supervision of branch drivers utilizing SAP system. Submitted DOT paperwork (hours of service logs, manifests, VIR’s, etc) and additional reports in an accurate and timely manner to the appropriate departments resulting in zero error rate. Conferred with supervisors of other locations to coordinate flow of materials or products. Served as a liaison between distribution and sales. Planned delivery by organizing truck loads and routing schedules, interpreted job orders and assigned duties utilizing SAP. Redirected shipments en route in response to customer requests. Studied delivery schedules and estimated driver hour requirements for completion of job assignments. Reduced overtime to accepted company levels of 20%. Interpreted company policies to workers and enforced safety regulations. Maintained a zero accident and injury rate. Established and adjusted work schedules and procedures to meet delivery schedules. Recommended measures to improve distribution methods, equipment performance, and customer service. Resoled work problems, or assisted workers in solving work problems. Initiated or suggested plans to motivate workers to achieve goals. Conducted timely and quality performance appraisals to develop and train personnel. Worked safely and met requirements of safety procedures and rules as prescribed by state, federal, and company. During heavy freezes, contacted all drivers to call before going into work and monitored road conditions to ensure safe performance. Contacted all affected customers of delays. Performed activities of workers supervised as required to reduce overtime. Established long-term customer relationships through prompt and courteous service. Communicated all emergencies and delays due to weather and carrier schedule changes to customers and supervisors. Enforced the on-time shipment of products to create exceptional customer experiences.

Coached drivers to maintain safe driving practices. Ensure all paperwork for the drivers is complete and correct. Adjust routing to ensure completeness of work for customer satisfaction. Hold daily Tool Box meetings to discuss safe operating practices. Remind drivers to Get Out And Look (GOAL); use safety cones, chocks, and Personal Protective Equipment (PPE). Held monthly safety meetings and document in training files. Provide training in the Smith System of Driving. Maintained DOT maintenance files for all equipment. Maintained VIR’s, HAZMAT manifests, and all computer generated delivery reports. Contacted maintenance facilities for all repairs. Match all bills to the appropriate truck file for DOT audits. Audit Driver Summary Hourly Reports on daily basis to ensure drivers were in compliance. Kept in contact with drivers in the field so that overtime could be managed and reduced to acceptable levels. Contact customers on driver’s behalf to keep delay times at a minimum. Rescheduled deliveries in needed. Work with different internal customers such as Customer Service, Cylinder Fillers, Sales, other branches to help with coverage, and upper management. Worked counter sales to provide excellent customer service. Took customer orders over phone and from faxes. Manage drivers at start of their day when they are loading their trucks to ensure that they did not send too much in the yard, thus eliminated the start of overtime. Maintained FDA standards as a medical supplier of gases. Supervised material flow, storage and order fulfillment. Established long-term customer relationships through prompt and courteous service. Oversaw hiring and training of employees. Picked products for specific routes according to load sheets. Conducted inventories of materials on the work floor. Tracked time spent on assignments each day for productivity reporting.

Process driver trip reports in XATA, GOLD, and NEXIS. Notify drivers of their errors and train them to use the system correctly to process information. Broke down trips and reviewed information such as delays, VIR’s, and lay over information. Maintained various reports (Violation Summary, available hours, XATA data station, Driver Summary, etc.) to ensure that the drivers are in compliance with DOT requirements. Printed out driver logs when there were violations that needed to be addressed and have the driver sign them making notes explaining violation and kept them on file. Coached drivers so that they maintained safe driving practices concerning speed, rapid speed changes, and over RPM. Reminded drivers to use their Smith Training to maintain safe practices. Did payroll for drivers and mechanics. Kept a good working relationship with drivers by listening to their concerns and act when needed to alleviate problems. Worked with mechanics pertaining to issues with equipment. Notified schedulers of driver time off and equipment outages. Maintained tube trailer orders. Prepared Mexico paperwork to ensure minimum delays crossing the border. Took care of paperwork associated with liquid helium export and import. Communicated with the NOC schedulers and review dispatch with them before finalizing. Monitored inventory levels at CO2 branches and assigned drivers to reload at appropriate local to maintain proper levels. Assigned equipment to drivers in a way to ensure a minimum of delays. Prepared paperwork. Identified areas of concern and conducted safety meetings to address with drivers. Interfaced with different departments such as specialty gases, production, the NOC, and sales.

Manage the operations of the dispatching department. Maintained systems (SAWIN) where the dispatchers proactively monitored and followed up on technicians activities. Monitored and maintained technician scheduling, statuses, and local. Developed daily Technician Time Report. This ensured that techs were taking lunch breaks in accordance with law, going from 40% compliance to 100% compliance. Monitored areas and made decisions and moves to cover busy areas to make sure all jobs are scheduled. Ensured jobs are assigned to the correctly skilled technicians. Answered questions as they arise and resoled client concerns to ensure excellent customer service. Oversaw hiring and training of all new employees. Tracked time spent on assignments each day for productivity reporting.

Developed dispatch procedure for water purification units for the entire southern California area. Expanded dispatch to include northern and central California, Phoenix and Tucson Arizona, and Las Vegas Nevada. Increased the number of service calls and installations by more than 200% because of realized efficiencies in dispatch. Based dispatch on geographic restraints and on technicians abilities. Expanded dispatch to include bottled water equipment service and installation. Worked with both employed and contracted technicians. Performed data entry on AS/400 system. Handled customer service calls to provide exceptional customer service. Interfaced with various departments to provide a 97% completion and customer satisfaction rate of work dispatched. Bottled water route realignment for 56 branches through out the country utilizing GIS and ARCView software. Worked with branch management and personnel to provide smooth transitions with minimal impact to customers. Updated the system with changes to branch and route boundaries for proper flow of new customer accounts. Provided maps and reports of new routes and days to branch management. Supported acquisition of two other water companies in Los Angeles metro region that affected over 300,000 customers. Converted two entire companies in Mid Atlantic region to company standards of operations. Designed and implemented Procedure manual for reference and training.