David Amento Email & Phone Number

Teterboro Nj

• Provide Level 2 and 3 support for 800+ user local campus and 400+ remote users in north America.• Maintain, analyze and troubleshoot, Windows 7 Dell desktop’s, laptop’s, peripherals and Motion Tablets. • Perform upgrades and inventory of corporate hardware systems. Imaged units with Dell’s Automated Deployment (DAD) procedure.• Support of McAfee drive encryption and antivirus.• Administered Active Directory, maintained user accounts within AD including creations, security, group policy and rights.

Fort Lee, Nj

Sole point of contact to resolve all issues for 150 + corporate user community. As my manager is located in Massachusetts I personally would prioritize and implement the daily support tasks along with adhering to the Service Level Agreement (SLA) guidelines and documenting all incidents with Symantec Service Desk.Supported Executive Level Team including the Chief Medical Officer, SVP, VP & General CounselSupport of Windows 7 & XP, Office 2010 including Outlook & Lync, local and network printers, remote/local network mappings, VPN, Video conference setups between North America, Asia and Europe installed dual and triple monitor configurations.Support for Video Conference rooms between North America, Asia and Europe offices, equipment utilized Polycom video conference system with ceiling mounted projectors and flat screen TV displaysSupported Dell, Lenovo & Toshiba laptops upgraded hard drives, memory and performed warranty repairsSuccessful migration from Win XP to Win 7.Successful PC refresh from Dell to Lenovo LaptopsImaged laptops with Ghost 12, managed clients with Altiris management console.Administered Active Directory objects, managed user accounts and sharesSupported i-phone i-pad & android devices with Good application and blackberry devices.Successfully resolved corporate VPN issue’s with Juniper, Junos and Cisco VPN clients.Successfully documented SAS installation procedure for data science deptSuccessful upgrade of the EMC Avamar desktop backup system to operate on Win 7 laptops administered user accounts, scheduled modified backup times along with restores.Successful rollout of Autonomy Connected backup software to all corporate laptops, administered user accounts performed restores ectSupported the network security group and network infrastructure group with Virus/Lan/Wan issues when requiredMaintained Quantum scalar i40 robotic tape library backup system with Netbackup, rotated tapes and shipped via Iron Mountain to office site locations

Wayne, Nj

Provided in house computer desktop & laptop repair, including hard drive & memory upgrades, file transfers, printer setup/troubleshooting, virus adware removal, wired & wireless network setup, troubleshooting & security configuration, and data backup

Provide 2nd and 3rd level support to research, development & manufacturing departments, performed extensive Windows XP & 7 Desk Side support while following SLA guidelines.Provide Blackberry support, create new accounts, correct Outlook email and blackberry issues.Successful deployment of McAfee Endpoint Encryption software on all corporate laptops.Successful IMAC 500 pc refresh project, as a lead member of the IMAC project team responsibilities included creating images for HP desktops/laptops to corporate standards using Norton Ghost 8. Install & configure department specific proprietary and standard software applications.Successful Windows 7 rollout, upgraded hardware to windows 7 specifications, utilized MDT and WAIK to create & deploy Windows 7 images via PXE boot from the Windows Deployment Server.(WDS). Administer Active Directory (AD), create user & group accounts assign permissions accordingly

Primary point of contact to resolve all technical issues for every level of users including Executives, SVP, VP and directors for the Royalties, Accounting, IS&T and Auditing departments, oversee day to day operations for the desktop support team of which I had 3 technicians directly reporting to me, myself reporting to my manager at the Manhattan office. Document, track, and communicate all incident progress and resolutions, assign technicians to correct problems, provide 2nd and 3rd level support along with verifying that the SLA was observed. Maintained company standards by adhering to hardware and software deployment procedures.Supported Windows XP, & MS Office versions 97-2007Responsible for initial Blackberry set up, creating new Blackberry accounts, correcting email issues, troubleshooting Blackberry problems. Set up on Blackberry Enterprise Server (BES).Administer Active Directory (AD), create user & group accounts assign permissions as required.Issues resolved included replacing hard drives, memory, mother boards, use ghost to image deployed desktops/laptops, corrected local & networked printers, scanner, copier, fax, LAN/WAN, modified port speed/duplex on Cisco switches and Nortel, Cisco VPN issues along with MS office- Outlook, Word, Excel, Access, SAP and a host of proprietary software.3 PC refresh projects to replace outdated hardware to corporate standard, deployed units with ghost images. Office 2007 pilot project, evaluate to see if feasible to upgrade to version 07Office upgrade project from 97 to office 03. Upgrade all clients to version 03Provided seamless transition during corporate joint venture between BMG and Sony music divisions.Created procedure for proprietary imaging application, document steps required so AP department could access images of stored invoices.Administer Novell 4.1 and Windows Active Directory, created new objects, setup shares & printers

Novell 4.11

Activities and Societies: Novell 4.11 administration

Electronics Technology Certificate, Electronics Technology, 3.0

Activities and Societies: Electronics Technology