David An Email & Phone Number

Calgary, Alberta, Canada

• Delivering secure, reliable and affordable E2E IT operations to the Upstream, Integrated Gas, New Energies, Projects & Technology and DS Manufacturing lines business.
• Manage the IT operating plan, budget and operational lifecycle of ITSO services and products in your scope.
• Champions and actively coordinates the adaptation of IT operational standards, delivery models, processes, site assurance and integrity.
• Accountable for all HSSE activities at site with Staff and Contractors
• Manage site IT budgets, and project budgets for their assets.
• Contract Holder Role for local Contracts

Calgary, Canada Area

• Own and manage product roadmap for Shell's Retail Site System landscape. Focusing on Point-of-Sale (POS), Fuel dispenser, Inside / Outdoor Payment Terminal, and Back-office system technologies running on NCR's RPOS.
• Partnering with business and internal/external stakeholders to understand current customer experiences, identified areas of opportunity, and create/manage product vision and roadmap for Shell Retail in Canada.
• Effectively and efficiently communicate with leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.
• Country Deployment Lead for the implementation of new Retail Back-Office solution in Canada. Delivered and led a highly successful National roll-out of the new back-office solution to ~500 Shell Retail sites across.
• Maintain and support Shell Canada's Retail Site certification for adherence to legal/fiscal compliancy. This includes operating relevant PCI DSS controls for Canada markets and systems in PCI scope - assuring controls.

Calgary, Canada Area

• Providing support and business analysis of the Corporate Information Factory (CIF) for Shell’s Upstream Unconventional business – a critical enterprise architecture solution that unlocks the value of data through.
• Perform root cause analysis and engage with supporting services and technical offshore team to determine feasible solutions meeting business needs

Calgary, Canada Area

• Key Business Analyst experiences in global projects utilizing traditional V-Model frameworks and EDGE / AGILE project delivery methodologies.
• Lead BA in global Retail Analytics Enhancement project – successfully delivered results in remediating major data integrity flaws. Recovered over 3 million data transactions enabling the global Retail Business to.
• Led investment proposal (IP) opportunities and stakeholder engagements – identifying and defining business needs and initiating global IT projects (ranging from USD $600k to $2 million).
• Managed the conversion of legacy web portals to global strategic platforms and migrated databases to co-locate in central data hubs – leading to Shell savings of over $100K USD/annum (from legacy environment regret.

Calgary, Canada Area

• Application focal point in Royal Dutch Shell's largest SAP upgrade in the Downstream unit. Displayed focused and attention to detail in delivering data/test requirements for over 20 OUs utilizing Fuels System and.
• Drive Continuous Improvement opportunities in Shell's Global Retail Marketing space. Major contribution includes reducing operational costs / total cost of ownership while still maintaining optimal support services for.
• Conducted post implementation reviews (PIR) in DS Manufacturing projects – interviewed key stakeholders and delivering outcome report that assessed and evaluated the observed benefits and value as delivered by the.
• Release & Change Management focal point in the Fuels System & Channel Marketing portfolio of applications.

Calgary, Canada Area

• Lead Application Specialist for Shell Canada’s Business Critical Fuels Pricing Systems – an IT solution that facilitate real-time fuel price communications to and from 1200+ Retail sites and Shell Head offices in.
• Led Disaster Recovery and Security Compliance initiatives related to Shell Canada’s Fuels Pricing IT Systems – successfully adhering to and maintaining annual compliancy to legal regulations and disaster recovery plans.
• Streamlined and reduced Application Portfolio cost with transitioning and handover efforts as organization restructure took place. Reduced the Retail Canada Marketing application portfolio by 70% - effectively.

Calgary, Canada Area

• Project Manager for the upgrade of Canada's Fuels Pricing System – ensuring asset integrity and remediation of systematic legacy issues. Delivered in tight 6 month timeline with restricted cost and dealing with diverse.
• Lead Application Compatibility Focal Point in Shell's migration to next generation Desktop deployment program. Played vital role as the team's Application focal point ensuring 100% compatibility rate of the Marketing.
• Nominated to lead After Action Review (AAR) study of a critical system failure in the Retail Cards System. Produced summary report outlining root cause of failure, identified key gaps, and recommendations / learnings.
• Championed IT Service-Level Management and applying ITIL foundations to application support processes. Delivered transparency and stability to critical Canada Fuels system operations and processes - reducing monthly.
• Managed IT security reviews in accordance to Shell Canada IT policies. Effort led to zero security violations to a portfolio of 20+ applications including Business Critical systems.
• Led Service Level Agreement (SLA) discussions with Shell Canada Business stakeholders and vendors. Gained full alignment in Business expectations and Shell IT/suppliers’ delivery of system and infrastructure services.

Calgary, Canada Area

• Independently managed and collaborated with the Government of Nunavut in a joint-venture project, successfully developed and delivered an IT solution to the Government of Nunavut to meet with Shell Canada’s legal.
• Main developer on Shell Canada's onboarding of IT Change Management (ITCM) processes. Successfully delivered an integrated IT solution for ITCM program that was used by the entire Shell IT organization for change.

Fort Mcmurray, Alberta, Canada

- Storage Capacity Management- Systems Administrator- Maintained Corporate Backup infrastructure

Calgary, Canada Area

• Managed in-house developed Shop Floor System (SFS) related data
• Troubleshot SFS software issues
• Developed user manuals for SFS
• Administered employee bonus calculations and data collection

Bachelor Of Science (B.Sc.), Computer Science

Internship Program

Bachelor Of Science (B.Sc.), Mathematics

Minor in Economics