David Anderson Email & Phone Number

Tulalip, Washington, United States

Create and update project planDevelop gantt chartsLead meetings with vendors and internal resourcesFacilitate Change Management meetingsIdentify and acquire internal and external resources needed for project successRisk ManagementProject Schedule creation and maintenanceObtain vendor quotesCreate and present reports using MS Excel and Power Point

Everett, Washington, United States

Lead team meetingsCoach team members as neededOrganize coverage for absences, team meetings, and closing staffProvide solutions to grey area issuesVerify FCC appointment guidelines have been metEnhance wiki articles using provided feedbackCreate and present reports using MS Excel and Power PointProcess optimization projects

Nanjing, Jiangsu, China

Faculty member dedicated to student and professor growth while providing continuous challenges for rapid language developmentFamiliarity with continuous improvement methods and implementation of related topics in student courseworkProficient in coursework build-out and creating projects across various faculty groupsOften provide consultation to outside entities, operating as freelance editor across multiple publishing housesAdept in identifying and addressing issues with… Show more Faculty member dedicated to student and professor growth while providing continuous challenges for rapid language developmentFamiliarity with continuous improvement methods and implementation of related topics in student courseworkProficient in coursework build-out and creating projects across various faculty groupsOften provide consultation to outside entities, operating as freelance editor across multiple publishing housesAdept in identifying and addressing issues with students that require additional coaching to ensure successCoach fellow staff on curriculum and lesson plansIdentify risks and risk responses Show less

Bellevue

Managed daily operations for a team of support analyst Provided coaching to team & peers to facilitate technical and customer service growthManaged database to report software bugs back to development teamResponsible for maintaining knowledge articles and cross-functioned with development for new software featuresPerformed hiring and various human resource related functionsEnsured all customer connections resolved with positive experience and provided follow-up when… Show more Managed daily operations for a team of support analyst Provided coaching to team & peers to facilitate technical and customer service growthManaged database to report software bugs back to development teamResponsible for maintaining knowledge articles and cross-functioned with development for new software featuresPerformed hiring and various human resource related functionsEnsured all customer connections resolved with positive experience and provided follow-up when needed Show less

Kirkland

Ensured customer contact with analysts was an effective and positive experienceCoached analysts to seek opportunities for continuous improvementUpdated all support knowledge articles for departmentForecast support demands ahead of events to ensure seamless experience for customersEnsured alignment between support organization across other departments

Master'S Degree, Cybersecurity

Bachelor Of Arts - Ba, Anthropology