Experienced in authenticating individuals and managing their personal information, registering and renewing vehicle registration, creating profiles for new residents in the Motor Vehicle database, processing out-of-province and out-of-country vehicle renewals, renewing driver's licenses and generating driver abstracts, verifying eligibility for Alberta Health and guiding clients through the application process, handling payments and maintaining accurate records, and adhering to privacy and database integrity guidelines.

Assessed and formulated software requirements and user documentation in both English and French. Conducted software user acceptance testing and provided ongoing support. Analyzed data to inform business decisions, while actively participating in issue resolution and quality assurance within the JIRA ticketing system.