David Angus Email & Phone Number

Grand Rapids, Michigan, Us

Responsible for creating and maintaining a great customer experience. Man Customer Service counter to assist customers with more in-depth requests, and oversee a team of cashiers. Specific duties include:- Process returns and exchanges- Educate customers on store policies regarding mPerks, rain checks, returns, etc.- Promote membership in mPerks program store credit card sign-ups.- Help train and mentor cashier team.- Help create weekly employee schedules.- Coordinate break and lunch periods on a daily basis for cashier team.- Monitor customer flow and switch cashiers between normal register and self-checkout as necessary.- Conduct employee evaluations.

Grand Rapids, Michigan, Us

Helped ensure shoppers left store with a great impression and a desire to return by:- Ringing up purchases quickly and accurately.- Answering questions on a variety of topics such as store policy on returns.- Working with Customer Service to resolve difficult customer issues.

Midvale, Utah, Us

Answered customer questions and assisted them in finding products. Stocked shelves and maintained appearance of assigned area of store. Additional duties included: - Helping customers check out by manning a cash register.- Assisting with curbside pickup orders.- Various stockroom duties as needed.

Copenhagen K, Dk

Managed activity to produce creative for JBG Smith’s year-long social media effort to promote environmental sustainability. - Assisted in managing overall project scope, budget, and tracking hours- Responsible for assignment production schedules- Liaison between client, agency and off-site creative team

Overall responsibility for social media messaging.- Created all social media posts including graphics- Wrote blog posts- Converted content to different forms for posting on different channels (Ex: Slideshare)- Created monthly performance reports with analysis using data from Sendible and Google Analytics

Day-to-day contact on key clients business in categories such as higher education and soft beverages. Manage internal agency activity on their behalf including campaign reporting and budgeting. Additional responsibilities include:- Preparing scopes of work for both traditional and digital projects.- Writing creative briefs, briefing creative teams, and monitoring development to ensure the creative is on-strategy.- Working with project managers to set the timing of jobs and manage scope creep if necessary.- Assisting with new business development and strategic planning.

Clawson, Michigan, Us

Owned the relationship and coordinated agency activity for clients. Responsible for the digital success of assigned accounts in the personal injury law, manufactured housing, and education categories.- Wrote creative briefs, instructed creative/development teams, and monitoring progress to ensure creative stayed on strategy.- Used Google Analytics to create monthly SEO reports to provide analysis and to gauge performance against KPI’s.- Created and maintained content marketing and social media presence, including blogging and creating SlideShare decks. which resulted in a 33% increase in traffic over three months for one account.- Devised a plan to exploit Craigslist that increased website pre-qualification form conversions by an average of 128% across nine manufactured home communities which helped fuel a twofold increase in revenue in 2015.

Managed three locations of the $2 Car Wash chain. Oversaw day-to-day operations. Handled human resources including the hiring and firing of employees as well as performance reviews. Managed vendor relations in order to keep equipment operational and supplies at appropriate levels. Responsible for identifying partners and designing promotions to grow business. Additional Responsibilities:Identified and pursued opportunities to acquire business accounts for fleet cleaning such as police departments, car rental companies, etc.

Worked on digital and print projects for both internal and external audiences of the Merchant Services division of American Express. This included helping to create and deliver client presentations. - Wrote creative briefs and instructed Creative and Development to create both a splash page and direct mail piece for Merchant Services.

Cincinnati, Ohio, Us

Managed activity for the launch of the 2009 Dodge Journey CUV including both the reveal and launch websites. Collaborated with Strategy to better define product positioning and hone messaging to the target consumer.- Wrote the briefs and briefed creative team for the Dodge Journey reveal site and pre-launch emails to hand-raisers.- Supervised all site enhancement requests for dodge.com related to the Car division.

Southfield, Michigan, Us

PNC Financial Services GroupManaged agency activity for the corporate and institutional banking division for the eighth largest bank in the country. Owned the day-to-day relationship and advised clients for multiple lines of business such as corporate banking, business credit, and healthcare. This included writing creative briefs and briefing creative teams.- Responsible for strategic communications of Grow Up Great, PNC’s ten-year, $100 million dollar philanthropic program for pre-school education.- Initiated and oversaw production of both display and print ad campaigns for Grow Up Great.BFGoodrichCollaborated with EVP and Account Director in devising general brand and specific product strategies. Analyzed market and competitive landscape to identify potential growth opportunities.- Worked as part of a team that helped increase unit sales by 41% between 2003 and 2005 in the “high performance” segment, their largest and most important market category.- Worked with Creative and helped coordinate production of national print campaign and managed $500,000 production budget.La-Z-Boy Furniture GalleriesManaged the accounts for 35 La-Z-Boy Furniture Galleries dealers across the country. Coordinated project activity between internal departments such as Media Planning and Production to meet dealer needs. Managed an Account Associate who assisted in day-to-day tasks.