-Launched team bonding and wellness programs during transition to remote work to keep employees engaged and connected -Drafted regular office wide communications and employee feedback forms-Created and managed Confluence spaces for Office Operations and Facilities-Acted as company liaison to outside vendors as well as building management and staff-Identified opportunities for improved operations to ensure scalability and drive efficiencies in both process and cost-Took charge of supplies inventory and shipping activity for company swag and regular care packages

-Managed various ongoing business operations and administrative activities throughout the office.-Served as the key point of contact for employees on all office/space-related issues-Provided administrative assistance in Contracts and Tax departments-Maintained high degree of confidentiality, handling private information with utmost discretion-Facilitated on and off-site catering for meetings and lunches-Organized the planning and execution of company wide team-building events and celebrations-Responsible for promoting and nurturing a positive workplace environment

-Analyzed transaction data to develop helpful criteria used to effectively minimize fraud and eliminate chargebacks-Utilized Microsoft Excel and Safetech tool to support fraud decisions-Reviewed high-risk customer orders and provided final approval to proceed-Delivered comprehensive tracking and reporting to senior staff

-Deliver uncompromising anticipatory guest service in a luxury hospitality market-Provide concierge assistance for a high-profile clientele-Proactively identify and fulfill guest needs to ensure a 5-star guest experience-Demonstrate an ability to build productive relationships, resolve complex issues and win guest loyalty-Effectively plan/complete projects & assignments in a thorough, accurate, & timely manner-Able to connect day-to-day activities with broader company business strategy and operations-Provide support for Reception/Guest Services in the daily operational duties for these areas -Communicate through pre-shift logs, emails and departmental meetings all pertinent information-Follow department policies, procedures and safety standards of 5-Star resort-Perform daily walkthroughs of various spaces (lobby, bungalows, restaurant, bar, garden, grounds, etc.) to ensure all premises were fully functional, visually impeccable, and consistent with company standards-Perform setup/teardown duties for various special events, weddings, conferences, parties-Professionally coordinate with the property management concerning maintenance issues-Actively encourage an environment that supports teamwork, communication, and functional excellence