Our only priority is to provide the highest level of customer service. From the moment you call our office to the moment we leave your home, Mr. Rooter Plumbing of Charlotte strives to give you the simplest, most stress-free experience you've ever had.Our plumbers treat your home with respect and consideration. We wipe our feet on our own mats, we wear shoe covers before entering your home, and we'll offer you a fair assessment of your plumbing situation and how much it will cost to handle it. Our prices are flat-rate and upfront, so you don't have to worry about inflating prices as the job goes on. • Establish and implement operational procedures and standards for maximum compliance and productivity. Oversee daily business activities. Analyze procedures and enhance as necessary to improve operational efficiency.• Manage high volume of incoming inquiries (approximately 2,300/year, averaging 93% close rate); assess needs and prioritize calls for dispatch. Maintain detailed records of customer communications.• Build sustainable relationships with customers through interactive communication. Resolve customer complaints to their satisfaction.

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• Initiated outside sales prospecting and networking to build brand and local presence• Ascertain the client's needs; create customized solutions that deliver value-added results• Create Google recommended responsive design websites through on-boarding call with client and website design consultant• Launch search engine marketing (SEM) programs on Google and closely monitor the program through Google analytics• Provide reputation monitoring for my client’s businesses that allow them to view an executive summary of their web presence and take steps to correct any inconsistencies across the web, view social buzz and monitor competitors• Initiate social media optimization (SMO) campaigns for Facebook, Twitter and Google Plus so that clients can focus on “customer engagement”, gaining more business from their current loyal customer and encourage word of mouth referrals from satisfied customers

• Built account portfolio of over 150 clients, with combined contract value exceeding $245,000, through active telephone prospecting• Consult with clients regarding their advertising challenges; conduct thorough needs analysis, evaluate potential markets, and propose actionable solutions• Prepare and evaluate monthly reports to ascertain advertising efficacy; adjust marketing solutions if needed to ensure client satisfaction• Manage an aggressive daily schedule of phone contacts while servicing existing clients

Volunteer soccer coach, U12.

Responsible for all areas of classroom operations and management in a collaborative, team-focused environment.

* Oversaw all daily business practices, including staffing, supervising employees, scheduling, inventory, marketing, training, sales and service. * Developed and implemented long-range plans for scheduling, productivity improvements and new inventory control procedures, which reduced operating costs by 28% in the first year.* Managed a sales and service department of 12 employees; created marketing and training initiatives that resulted in over $1 million in sales.