Operations Consultant
CurrentProvide subject matter expertise in coalition loyalty program operations and management. • Provide subject matter expertise in all operational processes, and their related business processes. • Provide research, analysis, and consultation to internal and external business Partners on the most beneficial, secure and efficient ways to integrate and operate with LoyaltyOne and it’s Programs. • Manage Partner/Data Provider integration to Operations, may include activities such as ftp folder set-up, certification testing, set-up and administration of their Program, process and tool training. • Engage with Partners and the Business to evaluate existing business processes (related to operations) and develop or enhance to gain efficiencies and/or accommodate changing business needs. • Act as a custodial agent of our Sponsor and Collector data. Govern access to the Programs’ SOR in accordance with all privacy and security policy compliance as set out by LoyaltyOne. • Provide support to audit, compliance and data security activities as they relate to operational processes or Sponsor/Collector data. • Provide expertise and support for fraud investigations. • Provide expertise and support for Business Continuity planning and execution. • Project support; SME consultation, test case development and execution.
