David Arcila Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Bogotá D.C., Colombia

- Collected customer feedback and recommended procedural or product changes to enhance future service delivery. - Utilized active listening skills and asked open-ended questions to ascertain customer call needs. - Prepared, completed and processed customer account forms and database changes. - Assisted operators with handling calls and took over escalated concerns to provide skilled solutions. - Reviewed customer data to assess current issues and determine potential solutions. - Managed key account service, providing exceptional support to foster loyalty and retention. - Delivered fast, friendly and knowledgeable service for routine questions and service complaints. - Trained new team members on proper service methods and evaluated service delivery using quality assurance program. - Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.

Bogota,D.C., Capital District, Colombia

- Collected customer feedback and recommended procedural or product changes to enhance future service delivery. - Monitored documentation procedures to maintain consistent policies and current records. - Established quality standards for service team members and evaluated progress. - Developed and implemented strategies retain customers and drive loyalty. - Worked with sales teams to understand processes and enhance after-sales support. - Supervised and motivated customer service teams to maximize business performance. - Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. - Collaborated with leadership teams to evaluate previous actions and adjust procedures for managing future issues.

Bogotá D.C., Colombia

- Addressed inquiries from clients and relationship management department team members. - Improved decision-making by using current data on market conditions and individual financial situations. - Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions. - Advised customers on bank products, services and financial planning options. - Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices. - Adhered to bank and legal guidelines for reporting, loan approvals, and money handling. - Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads - Completed thorough and accurate documentation for all money movements, deposits or withdrawals. - Handled a portfolio of customers and reviewed accounts for signs of discrepancies, fraud or nonpayment issues. - Answered customers questions and explained available services such as accounts, bonds and securities.

Bogota,D.C., Capital District, Colombia

- Assessed property appraisals, title histories and insurance information. - Followed banking requirements and government lending regulations. - Recommended approval or disapproval of different loan types based on established criteria. - Prepared and submitted loan applications to underwriters. - Reviewed accounts for signs of fraud and non-payment issues. - Checked accuracy of 900 credits monthly, which exceeded CAD $ 250.000. - Collaborated cross-functionally with sales, management and other departments to maintain effective operations. - Managed all reporting, documentation and recordkeeping requirements for department. - Created standard operating procedures and delivered training to credit personnel to improve operational efficiency. - Submitted delinquent accounts to collections department or outside resources.- Directed specific questions to appropriate branch personnel.- Established new customer accounts including checking, savings, lines of credit and loans.

Atlanta, Georgia, United States

- Maintained current accounting systems, reconciled accounts and resolved discrepancies.- Helped establish and prepare annual budgets.- Organized general financial information, update reports and audit data.- Reviewed costs, expenses and revenues associated with construction projects.- Generated reporting packages for areas such as business performance results.- Compiled analytical results and data into reports.- Extracted data from various reporting systems to implement key operational changes.- Analyzed budgets and implemented action plans to rectify issues.

Human Resource Management

Universidad Externado De Colombia, Master In Business Admnitration (Mba)

Master in Business Administration

Business Administration And Management, General