David Arguedas Email & Phone Number

San José, Heredia, Costa Rica

• Labor Skills
• Give assistance to technicians and customers via phone.
• Analise case information and take action according to that information.
• Provide information to delivery companies via email.
• Analise data and elaborate a report with the resolution information.
• Check the process with my teammates to find more effective ways to solve the tickets.

Costa Rica

• Labor Skills
• Give customer assistance via chat.
• Ask the manager for approvals in documents.
• Authenticate and update the customer information in the database. am working on a salesforce account, right there my team updates their database with the client information. I resolve tickets, according to the account.

San Jose, Costa Rica

I worked into the department that rented infrastructure like post or underground pipeline, ICE property, to the other companies. I did activities like: Plan and coordinate the work that the technicians do around the country, these requirements have a limit time to attended, and if the company does not attended on time, the customer can apply a penalty.

San Jose, Costa Rica

In my last job, I worked into the department that rented infrastructure like post or underground pipeline, ICE property, to the other companies. I did activities like: Plan and coordinate the work that the technicians do around the country, these requirements have a limit time to attended, and if the company does not attended on time, the customer can.

San Jose, Costa Rica

It was an internal call center at ICE, attending technicians who needed information about the telephonic copper net, including: information of telephone pairs and checked in the system if some pair was enable in the box or in the closet. Other function that I did there was reset ADSL internet customer ports. And I coordinated with other coworker the.