David Arguedas Email & Phone Number

San José, Heredia, Costa Rica

Labor Skills• Give assistance to technicians and customers via phone.• Analise case information and take action according to that information.• Provide information to delivery companies via email.• Analise data and elaborate a report with the resolution information.• Check the process with my teammates to find more effective ways to solve the tickets.

Costa Rica

Labor Skills• Give customer assistance via chat.• Ask the manager for approvals in documents.• Authenticate and update the customer information in the database. am working on a salesforce account, right there my team updates their database with the client information. I resolve tickets, according to the account executive's request, those tickets could be about changes in the account owner or updating information in the account like address, and changing the market segment.We have to follow up on the tickets and remember to the customer what information is required to solve their request.Another activity is cleaning accounts, which consists of checking the account information, we corroborate the information on some specific websites like data.com, hoovers or blommber, or the company website.

San Jose, Costa Rica

I worked into the department that rented infrastructure like post or underground pipeline, ICE property, to the other companies. I did activities like: Plan and coordinate the work that the technicians do around the country, these requirements have a limit time to attended, and if the company does not attended on time, the customer can apply a penalty fee.Other activity was communicating to the applicant company the result of the research that the technician did last week. Calculate the warranty that this Company had to pay for the service. And bring this information for the collection department and add the information to the contract data base.

San Jose, Costa Rica

In my last job, I worked into the department that rented infrastructure like post or underground pipeline, ICE property, to the other companies. I did activities like: Plan and coordinate the work that the technicians do around the country, these requirements have a limit time to attended, and if the company does not attended on time, the customer can apply a penalty fee.Other activity was communicating to the applicant company the result of the research that the technician did last week. Calculate the warranty that this Company had to pay for the service. And bring this information for the collection department and add the information to the contract data base.

San Jose, Costa Rica

It was an internal call center at ICE, attending technicians who needed information about the telephonic copper net, including: information of telephone pairs and checked in the system if some pair was enable in the box or in the closet. Other function that I did there was reset ADSL internet customer ports. And I coordinated with other coworker the timetable from twenty technician’s day a day.