Handled strategic planning issues which included organizing and directing retail operations and personnel. Assisted General Manager to resolve store issues with audits, inventory, employee performances, work environment, payroll and shrink. Responsible for overall store operations and compliances with federal and local laws. Responsible for hiring, evaluating, counseling and terminating associates. Used Microsoft Excel, Word, AS400, Corporate Intranet website, Kronos hiring system, Ariba, Help Desk, E-ticket. Strong customer service orientation (Platinum Customer Satisfaction Scores). Promoted a valuable and inspired buying environment for customers to increase customer satisfaction scores. Instituted loss prevention measures successful in reducing company exposure to shrinkage and other risks. Reduced shrink from .89% to .64%

Responsible for the overall operations of the store. Completed a store reset to resolve overall issues with audits, employee performances, work environment and shrink. Instituted loss prevention measures and was successful in reducing company exposure to shrinkage and other risks of losses. Reduced shrink from 2.32% to .92% since the promotion took place. Controlled strict payroll measures ordered from corporate level.

Responsible for handling inventory adjustments and analysis daily, used AS/400 systems, Office MS and the corporate intranet game plan. Supervised and trained 40 employees on merchandising, selling, and ethnics. Responsible for controlling stock room operations which included freight flow. Monitored inbound and outbound merchandise to and from corporate. Instituted loss prevention measures successful in reducing company exposure to shrinkage and other risks of losses. Successfully reduced shrink from 1.38% to .56% since the promotion.

Supervised and trained employees in sports services and building merchandise/equipment for stores in Northern New Jersey