• Ran the COE daily and monthly operations call• Assembled data using Yotta reports,Qlikview dashboards and HPSM extracts in support of the daily and monthly ops call

• Ran the COE daily and monthly operations call• Assembled data using Yotta reports,Qlikview dashboards and HPSM extracts in support of the daily and monthly ops call• Developed a linear regression model comparing Informatica Shared Services Apptio (consumption) data to Server CPU and memory utilization• Developed a linear regression model comparing incident ticket aging to the number of times a ticket has been reassigned. Worked with support teams to develop a method for driving… Show more • Ran the COE daily and monthly operations call• Assembled data using Yotta reports,Qlikview dashboards and HPSM extracts in support of the daily and monthly ops call• Developed a linear regression model comparing Informatica Shared Services Apptio (consumption) data to Server CPU and memory utilization• Developed a linear regression model comparing incident ticket aging to the number of times a ticket has been reassigned. Worked with support teams to develop a method for driving down reassignments• Maintained and ran R code to classify incident tickets based on their free text description. Fed this information back to the support teams for analysis and action Show less

• Assisted project managers in acquiring hardware to support their needs• Drove the removal of Win 2003 servers from the COE organization. This helped save the company 1.5 Million dollars• Drove the reduction of servers in release status from 1288 to less than 100. This ensured that servers not used were returned and that servers that were used were properly supported. Increased cloud server capacity by over 500 servers • Drove the elimination of servers in the Atlanta data center… Show more • Assisted project managers in acquiring hardware to support their needs• Drove the removal of Win 2003 servers from the COE organization. This helped save the company 1.5 Million dollars• Drove the reduction of servers in release status from 1288 to less than 100. This ensured that servers not used were returned and that servers that were used were properly supported. Increased cloud server capacity by over 500 servers • Drove the elimination of servers in the Atlanta data center. Because of this the data center was able to close on time. Show less

• Managed the movement of Shadow IT applications into the Next Generation data center• Developed an engagement process to manage new requests coming into the group

• Implemented an ITIL Release Management toolset to facilitate the integration between HP’s Release Management and Plan-of-Record functions • Identified conflicts with planned releases and helped to resolve• Developed a release calendar to allow support managers to understand what is impacting their organization in the next 120 days

• Responsible for ensuring that changes moving into the production are properly planned and tested. • Developed reporting to aid in customer communication• Enforced existing process thereby increasing customer satisfaction• Resolved issues with RFCs• Worked with customers and partners to improve the Change Management Process

• Implemented Problem Management for availability issues. Developed Process, Configured Tool, Gained Management Approval, Trained users• Implemented support demand reduction by using a pareto approach. Identified top failing applications and drove them back to the development team for remediation. • Cleaned up CMDB audit issues• Executed the existing change management process

• Implemented ITIL Change Management process for all applications. • Implemented ITIL Problem Management process for all applications• ITIL Configuration Management Lead for GBI• Managed various support improvement projects • Shared Platform lead for OLAP and Informatica

• Established ownership of reporting applications so that asset retirement plans can be determined. • Recruited and managed a worldwide virtual team without formal management authority. • Developed and gained agreement on a definition of a BI asset. • Negotiated movement of assets between organizations. • Served as the escalation point for asset management issues. • Resolved ownership for 762 BI applications.

• Provided leadership to 20 contractors and 3 employees. • Managed a million dollar a year budget and a 40 server infrastructure with a 6 Terabyte Data Warehouse. • Drove data quality improvements That improved reconciliation between c360 Data Warehouse and FDW Data Warehouse from 30% to 99.9% • Drove the Development of software to monitor application usage. Allowing us to drive the retirement of under used applications delivering a cost savings of $6,000.00 per month. • Drove… Show more • Provided leadership to 20 contractors and 3 employees. • Managed a million dollar a year budget and a 40 server infrastructure with a 6 Terabyte Data Warehouse. • Drove data quality improvements That improved reconciliation between c360 Data Warehouse and FDW Data Warehouse from 30% to 99.9% • Drove the Development of software to monitor application usage. Allowing us to drive the retirement of under used applications delivering a cost savings of $6,000.00 per month. • Drove ETL improvements that significantly cut the processing time of our ETL loads resulting in decreased load on our servers and fewer ETL Job failures. • Revised the time tracking system allowing for improved resource and Service Level Agreement planning. Show less

• Translated business requirements into a technical architecture to support Enterprise Systems Group Data and Knowledge Management initiatives.• Developed architecture for SAS Customer Knowledge Management initiative • Developed architecture strategy for the DKM organization. • Developed project plans for migrating existing applications on to new infrastructure. • Worked with application teams to insure that all architecture needs are met. • Lead for 5 employees.

• Managed several projects in the B2B Space for Supply Chain Systems • Maintained training budget for workgroup. Assisted Cost Center Manager in budgeting and forecasting process.• Performed extensive architectural design work for internet based applications. • Served as a Supply Chain Systems College Associate Program Mentor. Responsible for recruiting new college hires into the workgroup.• Directly managed 3 developers

• Provided Project Management for inbound raw materials and manufacturing takeaway systems. • Managed 2 developers.• Maintained support Schedules. • Met with customers to understand requirements and architect solutions.• Responsible for insuring 24x7 uptime on systems under my control.• Managed customer satisfaction issues.

• Provided sales execution support to Government Education and Medical Direct Sales Group. • Ensured that the software download server was properly maintained. • Stabilized the groups reporting server and made process improvements that cut 3 hours of off the daily reporting time. • Developed Web Based System that allowed customer support personnel to determine if a third party option was installed at Compaq’s configuration center.• Liaison with Customer support on warranty and… Show more • Provided sales execution support to Government Education and Medical Direct Sales Group. • Ensured that the software download server was properly maintained. • Stabilized the groups reporting server and made process improvements that cut 3 hours of off the daily reporting time. • Developed Web Based System that allowed customer support personnel to determine if a third party option was installed at Compaq’s configuration center.• Liaison with Customer support on warranty and quality issues. Show less

• Performed development and testing for Call Management Systems. • Worked with a worldwide team to design and develop systems.• Developed a program in Visual Basic to remotely install software on client machines. • Managed four technical resources.

• Provided 7x24-sustaining support for Call Management System.• Developed and executed Oracle SQL Queries. • Assisted with rollouts of new software. • Resolved Desktop configuration issues.

• Provided technical support for desktop and portable units.• Handled Warranty and quality issues.

• Developed and Maintained Data collection systems for quality metrics from the factory. Provided 7x24 support. • Worked with users to improve data integrity. • Solely responsible for the proper operation of the Factory Data Collection system for two manufacturing facilities. • Improved user confidence in the data collection system by aggressively addressing data integrity issues.

• Developed reports for Business users according to their specifications.• Queried database with SAS.

• Managed 2 Work Centers• Leading Petty Officer for 5 IC Men and 1 Journalist• Rebuilt CCTV Network to improve performance of system and crew morale