● Develop, implement and maintain a group-wide quality and health & safety management system ● Attain and subsequently maintain the highest possible BRCGS accreditation grade (AA+) across the group ● Develop and manage an internal annual audit programme, to provide assurance to senior management and The Board that the business is compliant to all applicable regulations, legislation, and certification requirements● Undertake internal audits in line with the audit schedule, across multiple site locations● Investigate all non-conformances, and undertake full root cause analysis ● Implement and manage all containment and corrective actions, resulting from non-conformances and/or incidents● Facilitate all third-party certification, accreditation and assessment visits and manage any correction action reports and subsequent implementation of the same● Ensure all policies and procedures are updated, revised and modified to meet the needs of internal and external stakeholders● Identify business improvement opportunities within the organisation● Ensure that the business operates in accordance with any health, safety and environmental policies & procedures to ensure the safety and wellbeing of staff and visitors● Review, edit, and revise existing group policies and quality manuals as necessary, as well as developing new ones as required

● Develop, implement and maintain a group-wide quality and health & safety management system ● Attain and subsequently maintain the highest possible BRCGS accreditation grade (AA+) across the group ● Develop and manage an internal annual audit programme, to provide assurance to senior management and The Board that the business is compliant to all applicable regulations, legislation, and certification requirements● Undertake internal audits in line with the audit schedule, across multiple site locations● Investigate all non-conformances, and undertake full root cause analysis ● Implement and manage all containment and corrective actions, resulting from non-conformances and/or incidents● Facilitate all third-party certification, accreditation and assessment visits and manage any correction action reports and subsequent implementation of the same● Ensure all policies and procedures are updated, revised and modified to meet the needs of internal and external stakeholders● Identify business improvement opportunities within the organisation● Ensure that the business operates in accordance with any health, safety and environmental policies & procedures to ensure the safety and wellbeing of staff and visitors● Review, edit, and revise existing group policies and quality manuals as necessary, as well as developing new ones as required

Develop and deliver an annual risk-based audit plan, and ad-hoc audit or control related projects as requiredBring a systematic, scalable, and disciplined audit approach to evaluating and identifying improvements to the performance and effectiveness of DCC capabilities, processes and operationsProvide proactive advice to the business on performance, efficiency and controls to support continuous improvement in business performance and risk managementMonitor and track audit findings and their remediationProduce clear and concise audit reports, including an annual Internal Audit Service report.Produce MI and KPI’s for the Internal Audit Service and Compliance function.Promote good governance, risk management and controls across the business.Identify risk and opportunities for improvements within the role, function and business that can deliver long-term positive returns for the business.Liaison with stakeholders (including external auditors, and Group internal audit).Other ad-hoc requirements as required.

Successfully gaining ISO 9001:2008 accreditation for all Campus Living Villages' UK sites;Management and co-ordination of the ISO 9001:2008 internal audit process across the business;Develop and perform internal risk-based audits to the relevant standard;Management of the subsequent Non Conformance and Corrective Action Process;Reviewing the business to ensure a smooth transition to the new ISO 9001:2015 Standard;Management of external regulatory audits and the preparation of the company's response to any observations made during these audits;Identifying opportunities to improve processes across all areas of the business;Change Control and reviewing and investigation of anomalies;Completion of relevant documentation resulting from audits;Manage Records and Document Control Proof reading of company policies, processes and procedures ensuring accuracy of content and standardised use of templates.

Develop and conducting firm wide annual programmes of internal audits.Provide an independent appraisal of the effectiveness and compliance with firm procedures, SLA’s and regulatory requirements.Provide written reports detailing the findings and trends at specific audit level, at Practice Group level and firm wide level as appropriate.Make recommendations on the findings of the audits, where necessary, and identifying and monitoring timescales for implementation.Identify areas for improvement and to make recommendations on improvements to firm policies, procedures and systems as best practice is identified.

Conducting independent audits and file reviews across all departments within a large law firm, to ascertain compliance with internal procedures, regulatory and best practice standards;Conducting audits of internal call centre to ensure quality and consistency of both outbound and inbound calls;Producing high quality reports at both Managerial and Board level;Developing and managing a team Audit plan;Monitoring implementation of recommendations across the firm;Volunteering to take over the company’s essential Court Diary system, ensuring that all Court Orders are adhered to, and that Court Hearing dates are not missed (we currently have 18,000+ live files);Providing inductions for all new starters, which involve a presentation explaining the role of the Audit/Client Care department.

•Survival craft launch and recovery•Manage survivors and survival craft, to manage injured persons and administer first aid.•TEMPSC lifeboat launch and recovery •Open lifeboat preparation and launch •Conventional & davit launched raft •Communications •Personal Safety & Social responsibility ( PSSR ) •Personal Survival Techniques ( PST ) •Fire Prevention & Fire fighting ( FPFF )