David Ashlock Email & Phone Number

Waverly, Iowa, United States

* Responsible for envisioning and driving the evolution and ongoing innovation of SADA's Flex Subscription and Managed Services delivery models.* Ensure that SADA's services remain adaptable, efficient, and at the forefront of industry standards.* Formulate the ideation and strategy by identifying opportunities for process enhancements, service model improvements, and technological integrations within the Flex Services framework.* Lead initiatives to research and experiment emerging technologies, methodologies, and best practices. Design experiments with new ideas, test them in a delivery incubator environment, and analyze results to assess viability.* Work closely with cross-functional teams, including the Flex Services Integration Specialist, to understand pain points, gather feedback, and ensure that new innovations align with organizational goals.* Oversee the development and refinement of the Services Delivery Platform, ensuring it is optimized for both the Flex Subscription and Managed Services delivery models.* Stay updated with industry trends, competitor strategies, and customer preferences to inform strategy and decision-making.* Own the development of the Flex Subscription delivery platform, utilizing NetSuite, Service Now, and Jira Cloud.* Maintain, refine, report on, and improve the Flex Subscription Profit & Loss Statement on a daily and as-needed basis.

Waverly, Iowa, United States

* Actively manage the largest Flex Subscription Agreement contract in SADA's history, valued at $6.5 million.* Utilize Jira Administrator and Power User expertise to enhance, automate, and accelerate Flex Managed Services delivery.* Built a turn-key, custom shell script that migrated all components, data, setups, and configurations from SADA's Team-Managed, server-based Jira Standard Project to a customer's Company-Managed, Cloud-based Jira Premium Project.* Be an engineering force multiplier, complex problem solver, and customer advocate.* Act as a key ingredient in SADA’s recipe for customer workload transformation and business success.* Work closely with the SRE and DevOps team to identify areas where we can make the most impact solving our customers’ most complex problems.* Oversee customer service operations, dealing with customers directly and often as their first point of contact.* Manage projects and prepare reports on project and customer service operations performance.* Extract action items and takeaways from internal and customer-facing meetings.* Use agile methodologies to create backlogs for the customers in your portfolio and assign Site Reliability Engineers to modernize customer workloads.* Translate Customer Experience recommendations into production workload transformation.* Create a positive experience for our customers and ensure they are leveraging our services effectively.

Waverly, Iowa, United States

* Developed and implemented SADA's Managed Services Value Coefficient as a method of prioritizing the value of work and measuring and reporting on the impact of services delivered.* Actively managed the largest Flex Subscription Agreement contract in SADA's history, valued at $6.5 million.* Be an engineering force multiplier, complex problem solver, and customer advocate.* Act as a key ingredient in SADA’s recipe for customer workload transformation and business success.* Work closely with the SRE and DevOps team to identify areas where we can make the most impact solving our customers’ most complex problems.* Oversee customer service operations, dealing with customers directly and often as their first point of contact.* Manage projects and prepare reports on project and customer service operations performance.* Extract action items and takeaways from internal and customer-facing meetings.* Use agile methodologies to create backlogs for the customers in your portfolio and assign Site Reliability Engineers to modernize customer workloads.* Translate Customer Experience recommendations into production workload transformation.* Create a positive experience for our customers and ensure they are leveraging our services effectively.

Waverly, Iowa, United States

* Managed portfolio of client contracts worth $5.4M of revenue per year, realizing success through application of ITIL / Lean IT methodologies and exceptional leadership skills.* Monitored contracts, service level agreements, and key performance indicators to identify potential risks and implement mitigation actions to protect critical business services from unforeseen delays and costs.* Responsible for understanding and leveraging Pythian's full suite of services to ensure that our clients' stated business outcomes are achieved effectively and efficiently to maximize client value.* Successful execution of 11 projects with budgets of $120K to $300K, achieving on-time and on-budget milestones at every project phase.* Developed and communicated project plans, resourcing plans, progress, and revenue attainment to key stakeholders, including business, operational, and technical resources from conceptualization to implementation to maintenance.* Closely collaborated with business users, technical teams, database administrators, and testing teams during SCRUM and stand-up meetings to validate work artifacts, quickly identify and address problems, report progress, and plan future requirements.* Experience with managing migration of client systems to emerging technologies and services, such as Amazon Web Services, Microsoft Azure, Google Cloud, and Oracle Cloud, including evaluation of costs, security, performance, and availability on individual business systems basis to determine best fit.

Waverly, Iowa

* Provided expert knowledge of Pythian-related technical products and offerings to maximize value of clients' spend.* Facilitated client and market feedback to sales, marketing, and business development to help identify and build solutions to meet client needs.* Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.* Monitored metrics and developed actionable insights to improve business system efficiency, performance, and uptime.* Led process improvement and problem-solving efforts to create standard procedures and escalation policies for client support teams.* Created and implemented support strategies to increase client retention, improve satisfaction, and reduce client effort.* Gained client trust by demonstrating cost reductions and operational improvements.

Waverly, Iowa

* Collaborated closely with leadership to drive strategy through development and implementation of new business processes.* Quickly learned new skills and applied them to business goals, improving efficiency, productivity, and financial viability of operational processes.* Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding requirements for operational improvements mandated by leadership.* Identified innovative, automated approaches to routine tasks, implementing improvements that saved $30K per month in waste.

Waverly, Iowa

* Led internal service support capabilities, including Management Information Systems, Process Management, Workflow Management, Project Management, Business Systems Management, and Compliance Management* Accountable for evaluation, selection, design, and operational management of business systems for management information, reporting, and process / workflow management within Managed Services department.* Collaborated with auditors to develop and mature processes for ensuring security, integrity, confidentiality, and privacy of sensitive data.* Created Project Management Office to institute best practice methodology, consistency across management of projects, implementation of tools to support project management, and RASCI models to support decision-making and management of expectations.

Waverly, Iowa

* Assisted clients with definition, automation, and documentation of Change Management processes to ensure proper approvals, documentation, back-out plans, risk assessment, management review, and resource coordination to protect critical business systems.* Worked closely with technical staff to identify Runbook and Service Request activities and to develop necessary supporting documentation for successful execution of each activity to reduce overall support costs for client business systems using Lean IT methodologies.

Ottawa, Ontario, Canada

* Directed team of 7 Oracle Applications DBAs, mentored new team members, built on-call schedules, managed resourcing, assigned workloads, and provided performance feedback / quality assurance.

Ottawa, Ontario, Canada

* Installed, upgraded, configured, cloned, and tuned Oracle Applications and underlying Oracle Database systems and all associated middleware in Linux and Windows environments for 3 enterprise-class clients.

Wichita, Kansas

* Integrated PeopleSoft with external job application boards bi-directionally using SQR, saving over $200K per year.* Reduced payroll runtime in PeopleSoft from 28+ hours to 47 minutes through simplifying business processes and improving integrations.

Wichita, Kansas

* Automated 2,000+ runbook activities using AutoSys to reduce operational costs by over $300K per year.

Wichita, Kansas

* Leveraged ITIL framework and concepts to develop Incident Management, Change Management, Problem Management, and Service Request/Runbook processes to stabilize and reduce support requirements for over 300 highly-available critical business systems and focus on providing highest value-add from provided IT services, reducing downtime by over 60% and improving end user satisfaction by 53%.

Wichita, Kansas

* Reduced costs of running and maintaining Oracle Applications by $9M per year through improved use of built-in functionality, automation tools, and implementation of new server and storage technology.

Wichita, Kansas

• Developed an IT system using Perl and MySQL that consolidated information from 12 independent information systems regarding service utilization to support improved accounting allocation and bill-back to the businesses served, which reduced costs by $75K per year.

Wichita, Kansas

* Responsible for the development and support of all reporting tools/features of Oracle Applications across Koch Industries.* Wrote complex, back-end SQL queries to pull, filter, and group data that was accessible through provided application front-ends, saving $200K in one-time add-on costs and $50K per year on-going.

Wichita, Kansas

* Developed a mobile-based accounting application for reporting provided services to customers of Retail Services, including customer-level profit statements that allowed marketers to review profitability and credit-worthiness of customers in real-time, increasing sales by 275% in the first 6 months.

Wichita, Kansas

* Reviewed account reconciliations, including follow up of required adjustments and unidentified variances. Proactive research into a variance uncovered an operational issue at a terminal related to blending, saving $30K per month.* Led process improvement projects, including centralization and consolidation of reporting and risk reduction activities for all profit centers across the United States to reduce workload and streamline financial costs of hedging activities to save $10.1M per year in exposed NYMEX futures positions.

Wichita, Kansas

* Supported the accounting, finance, and trading support teams by automating processes and tasks. Leveraged expertise in Excel formulas to reduce the process of calculating the position reports from 4 hours daily for each profit center to 20 minutes, which reduced mis-keyed information and improved reporting and risk reduction.