David Ashmore Email & Phone Number

Irving, Texas, United States

Plano, Texas, United States

Agent leadership and morale, agent coaching and performance feedback, quality assurance call audits, proactive approaches to meet department goals, overview of commission based performance metrics, data collection and presentation for internal department meetings, skilled in MS Excel, Uptivity QA and Avaya Workforce

Call center environment, customer focused technical support, service job ticket creation procedures, data entry management, interdepartmental communication, assistance and support for other agents (internal "Help Desk")

Farmers Branch, Texas

Carrollton, Tx

Data collection and management

My responsibilities included creating resolutions for negative customer experiences; assisting retail stores with in-house customer issues; data entry for record keeping and information retrieval; interdepartmental collaboration to resolve promotional, technical, or fraudulent situations; customer de-escalation and appeasement; an ability to work on multiple individual projects simultaneously through several internal and external sources; knowledge in Microsoft Outlook and SharePoint; and maintaining a consistently updated knowledge of company promotions, sales, POS program updates, and store policies.

Lewisville, Tx

My responsibilities included a continuously updating knowledge of sales, innovative customer solutions, managerial responsibilities, standard store operations, inventory management procedures, and employee training. I was promoted to supervisor (“keyholder”) in January of 2014.