David Axmann Email & Phone Number

Brisbane, Australia

Laureate Australia includes some of Australia's iconic education brand Torrens University, which offers a large range of degree programs to students all over Australia, into Asia-Pacific region and beyond.• Providing accurate information for students with any course or tuition fee and ivoice queries, including processing of tuition fees and collection of FEE-HELP and VET FEE-HELP forms• Interacting with potential and new students and assisting with campus tours • Supporting the sales department with enrollments for new domestic and international students• Handling student complaints, resolving issues quickly and effectively and use complaints to inform improvements• Assisting with graduation ceremonies, managing orientation schedule, liasing with key stakeholders, seting up events and logistics • Managing and improving campus facilities in responses to student's & staff needs, supervising cleaners and engaging with plant contractors• Providing outstanding customer service to students, prospective students and the broader campus community• Assisting international students with administration services, including visa / COE enquiries, complying with external regulatory requirements, company policies and procedures• Planing and delivering student transition and retention activities, including revival weeks and promoting of workshops, trips & seminars• Supporting the delivery of student programs and activities

Sydney, Australia

• Organizing student events including orientation (this include compiling orientation packs for up to 100 students, directing students and assisting new clients with enrolment forms) and graduation (this include issuing certificates, sending invitations, setting up for ceremony and other tasks).• Assisting the enrolment team with admissions, including collecting documents and visa checks. • Monitoring student attendance records, making follow up calls to non-financial students and assisting the account team to receive and process invoices for students, clients and suppliers.• Responsible for initial client contact, responding to student enquiries, creating student profiles in database and attending to client, agent and other stakeholders needs in general.• Processing outcome sheets and reassessments, scheduling students into classes. • Delivering presentations and dialogs regarding our organisation’s policies and procedures.• Managing credit transfer between courses for eligible students, conducting student commencements in PRISMS and sending a warning letters to non-attending students.• Answering and responding to dozens of emails and phone enquiries on daily basis.• Efficient working with PRISMS, VEVO, Axcelerate, Moodle and TEAMS.

Sydney, Australia

• Interviewing Immigrants, Refugees and Asylum Seekers and using an interpreter service when necessary• Examining Immigrants, Refugees and Asylum Seekers’ documents, visa types and financial situations• Completing forms and writing assessments based on the interviews• Assisting with other forms/documents/applications requested by the clients • Answering phone calls and assisting with general enquiries for donations and support • Providing administrative assistance to caseworkers and other staff• Directing appropriate referrals to other service providers, such as RACS or SSI

Gold Coast

• Assisted with B2B sales in the hairdressing industry• Assisted with market research aspects in the hairdressing industry • Managed writing and reviewing formal correspondence • Provided administrative support and answered phone call enquiries• Organized contract and inventory management of client contracts

Sydney, Australia

• Inventory management of restaurant supplies and assisted with regular stocktakes. • Mentored new cooks in the kitchen. • Maintained a high standard of food quality. • Prepared functions for company gatherings and private catering for up to 100 people.• Placed orders with external suppliers.

Canberra, Australia

• Created new menu in conjunction with the Executive Chef• Prepared foods to meet the dietary and cultural requirements of hotel guests• Demonstrated techniques and provided training to apprentice cooks• Actively responded to feedback from customers and ensured their continued satisfaction