Líder del equipo de soporte técnico y atención al cliente en varios idiomas. El cliente es uno de los principales proveedores de servicios por suscripción del mundo empresarial, en configuración SaaS.

Soporte de nivel 2. Subject Matter Expert en cuestiones de facturación, contratación, verificación de requisitos para establecimientos de Educación y Organizaciones sin ánimo de lucro.

Providing technical support for customers in French, Portuguese and Spanish. Specializing in Outlook issues but also providing support to Exchange, Lync / Skype for Business, OneDrive and SharePoint. Started with most basic questions up to the biggest companies in the world with a top notch support contract.

Supporting team leader role.Attending weekly business reviews.

Senior customer support associate. Providing Tier 2 support to an multilingual team that supports a well known game console and its online subscription.

Quality coach for brazilian and french teams. Evaluating customer interactions by phone call, email or chat, providing guidance, feedback and motivating the team to achieve more.

Customer Support Agent for online shop Zara.com in french, spanish and portuguese.

Event manager at luxury restaurant Pazo do Monte, specialized in wedding receptions. In charge of overseeing every detail since the first contact with the clients until the event day.Successfully managed to increase sales and quality of service for 4 straight years despite of the economic crisis in the area.

Barman in a 4*S hotel and coffee breaks service.

Head of hospitality in a 24 passenger boat with crew of 5.

Food and Beverage Director in a 4* hotel. Supervising kitchen, restaurant and bar and head of purchase department.

General manager of a family owned small country side hotel in the north of Portugal.