David Baskin Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

I led the installation, commissioning, and ongoing supervision of our company's reliability and maintenance solutions to ensure seamless integration and functionality. I developed and implemented policies, standards, and procedures aimed at fostering operational excellence, covering safety protocols, quality assurance measures, cost-efficiency strategies, and regulatory compliance. Furthermore, I facilitated cross-functional coordination to optimize resource utilization and enhance service delivery, thereby strengthening our organization's competitive positioning and elevating customer satisfaction levels.• Supervised a team of five direct reports across diverse functions including Tech Support, Installation, Monitoring, and Maintenance for streamlined operations and cohesive collaboration.• Nurtured synergistic collaboration within the team to efficiently execute customer projects, resulting in elevated overall customer satisfaction and surpassing profitability targets.• Led management of a $21 million profit and loss portfolio for fiscal viability and growth trajectory.

Jacksonville, Florida, United States

I oversaw business expansion efforts while maintaining the esteemed reputation of our leading referred traffic Data Collection Company in the Southeastern & Mid-Atlantic regions. I managed a team of 13 direct reports, including three field coordinators, one field supervisor, and nine field technicians, in supervising traffic counts across designated areas. Moreover, I acted as a sub-consultant for full-service engineering firms, collaborating on DOT agency projects and private sector ventures that demanded comprehensive traffic data collection expertise.• Managed a $3M profit and loss portfolio by navigating diverse projects ranging from small-scale tasks to large-scale endeavors involving over 250 Turning Movements and extensive projects entailing up to 1,900 hose counts.• Obtained a remarkable 20% customer growth throughout the designated territory to drive increased revenue and market penetration.

Jacksonville, Florida, United States

I orchestrated coaching and training programs to enhance team cohesion, address performance deficiencies, and boost team morale, resulting in decreased technical service requests. I navigated revenue loss during the COVID-19 pandemic by educating hospitality clients, implementing win-win billing adjustments, and executing cost-reduction strategies, thereby maintaining zero service cancellations.• Spearheaded comprehensive operational, sales, and service turnaround initiative for the North Florida region within an $11B elevator and escalator manufacturer and service corporation.• Administered $12.4M P&L with oversight of seven direct reports and coordination of 35 field technicians across a 10-county territory encompassing five major cities.• Surpassed performance benchmarks by gaining 9 rankings nationwide and 1 in the region for net profit growth among 56 districts.• Attained 1 customer satisfaction rating out of 65 districts nationwide through the implementation of a 'one team' strategy.• Maintained uninterrupted customer service during the COVID-19 pandemic, avoiding any contract cancellations.• Drove exceptional service portfolio expansion by ranking 2 in the territory, 6 in the region, and 14 in the U.S.

Miami-Fort Lauderdale Area

I was chosen to spearhead a district-wide turnaround initiative focused on enhancing profitability, increasing revenue, and improving margins, all while fostering a team-first, customer-centric culture. I implemented unified cross-functional processes and systems to bolster team morale and ensure a seamless, standardized customer experience. Additionally, I optimized efficiency across administrative and field operations by restructuring the office and clarifying roles and responsibilities.• Significantly increased operating revenue by 70%, from $49M to $85M, and contributed $20M to bottom line, resulting in receipt of prestigious President's Award for most improved district overall.• Administered $85M P&L with oversight of eight direct reports and coordination of 24 office staff and 195 field technicians across 4-county territory spanning 17 major cities in Florida.• Demonstrated strong impact on company's financial performance by increasing overall profitability by $20M through strategic initiatives and operational improvements.• Revamped service department structure and operations, resulting in 18% increase in customer satisfaction and profitability.• Gained top ranking in region and #4 in U.S. for most improved maintenance margin through strategic initiatives.• Negotiated renewal of major county contract, resulting in revenue and profit increase of over 25%.

Jacksonville, Florida, United States

I effectively led a high-performance, solution-oriented territory to maintain and expand market share in a competitive environment. I achieved increased market share through proactive outreach, education initiatives, and relationship-building tactics, thereby enhancing the company's competitive position in the market. Furthermore, I guided the team to win the business unit safety award, highlighting our commitment to excellence in safety practices and fostering a culture of safety within the organization.• Implemented strategies resulting in a 50% reduction in customer cancellation rate, a 100% increase in fixed-price bookings, and a 90% boost in new recoveries by demonstrating a strong ability to drive revenue and retain clients.• Executed a strategic customer focus campaign for a significant 50% reduction in customer cancellations by exhibiting a proactive approach to customer retention and satisfaction.• Supervised $10.7M P&L with oversight of seven direct reports and coordination of 17 field technicians across a 10-county territory spanning Florida and Georgia.

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Bachelor of Science Electrical Engineering (BSEE)

Education record

Master of Business Administration (MBA), International Business | University of Miami—Coral Gables, FL