Collaborate with cross-functional teams to track and release updates and enhancements. Provide a high standard of technical support to customers utilizing the Privilege Access Suite of products, Safeguard for Privilege Sessions (SPS), Total Privilege Access Management (TPAM), and Defender (2FA). • Performed as Team Lead and single point of contact on all United States Federal support accounts. • Created and developed over 100 knowledge base articles for advancement and understanding of current and new system solutions • Produced and released training videos which provide successful debugging and testing of customers critical issues

Acting key player in analyzing and developing the translation of information security policies into the state’s policy framework while supporting customary procedures in order to meet HIPPA, ITIL, NIST, ISO compliance across government agencies. • Partnered with departmental experts to develop standards and implement procedures meeting strict deadlines even as within scope and budget. • Provided oversight to project team resulting in the successful identification and mitigation of issues and risks while providing daily reports to stakeholders, management, and staff. • Developed technical standards and workflows as well as conducted review audit reports and requirements collection in order to compose Agency policy documents.• Performed research, review audit reports, gap analysis, determining relevance, requirements and translating collected requirements into an overall policy framework and subsequent Agency policy documents.

Championed the service provider role on an enterprise-level Identity and Access Management team, delivering specialized IT solutions. Provided requested subject matter expertise for use with Active Directory, MS Exchange, work instructions, and standard operating procedures. • Established combined efforts in system security planning, developing, and implementing security policies across multiple platforms. • Oversaw networking and security services support regarding enterprise LAN, WAN, and Internet network infrastructure. • Administrated user accounts for all applications in the JCL IT environment also providing troubleshooting services during critical issue encounters.

Managed two diverse, deployment teams of 20 infrastructure engineers during the re-imaging and deployment company wide tech refreshes; these included windows 10 deployment, network and label printers, hand scanners, badge readers, and tracking boards within the healthcare industry. • Key project manager for migrating legacy patient care system from McKesson and AS400 to Cerner Millennium while successfully managing the command center and acting as single point of contact for upper and lower echelons. • Exceeded business requirements by delivering optimized infrastructure services as the Team Lead by attending 5 meetings a day, reports with the company and each hospital department. • Orchestrated the successful execution of infrastructure assessments to include reverse engineering procedures resulting in the remediation of critical risks and issues within the enterprise infrastructure.• Successfully coordinated with third party vendors, subject matter experts and business owners on implementation of facilities infrastructure of electrical, network and hardware to ensure service delivery quality and improvements as necessary.• Conducted detailed infrastructure assessment of current inventory, including reverse engineering tasks and detailed environment documentation

Championed the Access & Identity Manager and Project Lead positions, tasked to completely rebuild the IT Security team from ground up. Hired, trained, and mentored a team of 35 technicians while creating and writing the entire Service Knowledge Management System as well as the standard operating procedures. • Project-managed the successful migration of IBM services to WiPro minimizing the impact to business operations meeting the Go Live date with no discrepancies. • Successfully implemented and utilized ITIL Core Concepts to design, integrate, and manage process policies, procedures and documentation complying with service and operational level agreements. • Leveraged the process owner role of all services providing oversight to the AIM team lead and the overall functions. • Executed, documented, and delivered daily metric reports of progress and performance of critical success factors to stakeholders and the management department.

IT Service Request Fulfillment, Security Administration.Administer enterprise resources utilizing tools such as Active Directory 2010 and Exchange 2010 on Windows server 2008 R2. • Performed as queue manager while providing application training and technical documentation writing.

Lead project manager for 10 projects operating simultaneously while handling the security administration team’s queue successfully. • Attended to and addressed security needs and requirements for Active Directory, eDirectory, MS Exchange, Bulk account creation, Scripting, Meditech, AS400 PCW, Cerner CIS Powerchart, Radnet, Firstnet, Pharmnet, Pathnet, Rehab Manager, PCN, Dominator, BlackBerry, HBOC, SMS/Invision, Mysis Home Health, RightFax for the CHW account. • Provision, modify and troubleshoot user accounts for all applications in the Catholic HealthCare West (CHW) IT environment. • Established a new project (Rightfax project) alongside training the security administration team on tools and applications.

Provide Cerner support Powerchart using Builds in Radnet, Pharmnet, Firstnet, Pathnet, Surginet for 40+ healthcare facilities on three production domains. Troubleshoot emergency provisioning, patient records, supplies, front/back end printers, Citrix Metaframe sessions and prescriptions, discharges, transfers, Order Catalogs for healthcare professionals in all departments. Monitored and reset HL7 Interface. Using tools listed but not limited to: Open View, Device Viewer, HNA Users, APP Bar, Citrix Connection Center, Patient Access List, Power Plans.

Primary Responsibilities: Provide second level support for SBC Home Networking customers using 2WIRE routers and wireless network devices. DSL line connections, AMT circuits. Win98, Win2000, WinXP, Outlook. SBC Software.

Enterprise wide network disaster/recovery technician on the Escalation team supporting all critical networking and security services. Organize global command centers ciritical response with on-site technicians and vendors.

Primary Responsibilities: PC Bench technician and Store manager.