David Badillo Email & Phone Number

San Diego, Ca, Us

Develop world class user assistance materials for auto collision claims and repair shop software. Work in Agile software development environment, and follow Kanban methodologies to manage work.Write for a global audience using MadCap Flare to author its content.Write and edit copy for operational, instructional, and maintenance procedures, user assistance content (including in-product messages), and workflow guides for paper, multimedia, or web-based publication.

Irvine, California, Us

Write requirements documentation and users stories for new products and product upgrades. Manage product life cycle for XML API, online marketing tools, and property profile tools.Used Agile software development methodology to organize projects into appropriate sprints. Research and review product development suggestions with sales, support, and customers.Write additional user documentation for new product releases.Work with marketing and sales to ensure product messaging is consistent.

San Diego, Ca, Us

Create documentation and training materials for over 20 DataQuick products including online help, user guides, training demos, sales templates, knowledge base articles, and data catalogs.Conduct internal and external training classes for DataQuick products that allow teams to successfully sell, support, and compete against organizations several times the size of DataQuick. Develop computer based training (CBT) modules and product demonstrations using Adobe Captivate.Manage product life cycle and upgrades for XML Services data delivery.Manage Salesforce CRM including project management, requirements analysis, process definition, administration, system configuration, and training.

San Diego, Ca, Us

Developed training curriculum and documentation including lesson plans, training guides, standard operating procedures, and user guides. Managed a team of six Technical Trainers and Quality Assurance Analysts.Facilitated new product training to internal and external clients.Managed the software testing of upgrades to MedImpact’s claims processing system.

San Diego, Ca, Us

Authored, edited, formatted, and produced a wide range of deliverables including functional and technical requirements, use cases, standard operating procedures, and document templates.Authored MedImpact’s first comprehensive user guide published for external clients.Acted as subject matter expert consultant for the redesign of the company’s primary product.Provided supplemental training on MedImpact products.

San Diego, Ca, Us

Tested weekly upgrades and modifications to MedImpact’s claims processing system.Developed and utilized test plan documentation templates and procedures.Analyzed and documented programing errors for process improvement.Facilitated supplemental training for systems upgrades.

San Diego, Ca, Us

Programmed electronic pharmacy insurance benefits using MedCollect claims processing application.Gathered and documented client requirements for electronic benefit design updates and implementations.Quickly became subject matter expert for MedCollect claims processing application.Completed detailed testing of programmed benefits.Maintained client correspondence.

Teaching Credential, Single Subject Teaching Credential - English

Ba, English