David B. Email & Phone Number

Valley Forge, Pa, Us

As a Tax Resolution Specialist at Vanguard, I employ a Book of Business strategy to take on a broad range of problem resolution cases that deal with our clients' cost basis and tax reporting inquiries. This requires me to identify, to research, and to resolve client issues that can be complex and sensitive in nature. The aim in this role is to deliver timely account resolutions while making sure that all aspects of client inquiries have been appropriately addressed. Moreover, I serve as an ambassador in restoring client trust in Vanguard during highly sensitive situations. As I do this, I collaborate with several of our key business partners to provide and to receive resolution advice and consultation. Additionally, I navigate complex interactions with our clients and my colleagues by clearly and concisely communicating complex tax topics to appropriately address the needs of my audience. As I serve as a Tax Resolution Specialist, I cultivate a high degree of proficiency regarding IRS cost basis regulations and a variety of securities and their respective tax ramifications. This enables me to articulate to our clients and my colleagues an in depth understanding of Vanguard internal policies and procedures, IRS regulations, and compliance standards. While I work, I adhere to standardized workflows, and I vocalize opportunities to improve them as needed. For any improvements that need to be made, I communicate trends and actions to senior leadership. Then I subsequently participate in making enhancements to processes with my colleagues in order to improve the client experience and to move the business forward.

Valley Forge, Pa, Us

My main task in this role is to oversee and to manage cases involving inheritance and retail asset transfers for Vanguard retail account holders. This role has helped me build upon the skills that I developed from my previous role, since I deal with scenarios that are relatively more complex in nature. Examples of such scenarios include inheritance transfers that require me to provide assistance to trustees of trusts, representatives of organizations, and conservators who are assisting incapacitated beneficiaries. To best assist all parties involved, I maintain a book of business to help me account for our clients’ needs and to help me employ strategies to achieve the desired outcomes for our clients. This role has helped me develop the skills necessary to properly multitask, since I need to monitor several cases at a time. For each case that I monitor, I pay close attention to the progress that the client makes throughout the process, and I perform outreach as necessary to guide our clients along the way to the finish line. In addition to managing my own cases, I will also work with our business partners in our Personal Advisor Services and Relationship Management and Sales groups to assist our high net-worth clients with their change of ownership requests. My colleagues and I will work closely together to ensure that we are doing all that we possibly can to fully address our clients’ needs in the timeliest manner.

Valley Forge, Pa, Us

On Vanguard’s Change of Ownership team, I facilitate asset transfers for the company’s retail account holders. The main tasks that I have in this role involve facilitating asset transfers regarding inheritance. This requires me to assist beneficiaries and executors with the inheritance process for deceased clients that had individual, joint, UTMA/UGMA, and individual retirement accounts. Whenever I am notified of a client’s passing by someone affiliated with the decedent, I respond by securing the decedent’s profile and all assets in their account(s). Then I subsequently provide the person that notified me about the client’s passing with information about the next steps in the inheritance process. Moreover, I assist all related parties with filling out and sending in the relevant paperwork and documentation in addition to answering all questions that they have about this process. Outside of inheritance, I assist all of our clients with transferring securities between their non-retirement accounts. These account types include individual, joint, UTMA/UGMA, trust, and custodial brokerage accounts. In these situations, clients may need to move assets between their own non-retirement accounts, gift assets to another Vanguard account holder, or take ownership of a custodial account when they reach their state’s age of termination.

Valley Forge, Pa, Us

As a member of Vanguard’s Foundational Client Services team, I am responsible for addressing general questions that our clients have about the company and their retail accounts. Additionally, I take on matters regarding clients’ general questions and concerns about their tax forms in addition to their issues with logging on to and navigating the personal investors website. Another responsibility I have in this role is to assist clients with questions about their statements, which requires me to clear up any confusion that they have about their previous transactions and to provide them with the most up to date balances on their accounts. As many of our clients need assistance with managing their assets, I assist these individuals with adding agents to their account(s). For client concerns that fall out of my realm of expertise, I am responsible for connecting clients with the appropriate divisions of Vanguard’s Retail Investor Group that will address these clients’ needs.

Philadelphia, Pa, Us

I worked with the director of operations to coordinate and to supervise daily operations. This required me to assist in developing and implementing plans and goals for the department and to ensure the compliance of internal policies maintaining and overseeing the implementation of SOPS in the division. Moreover, I acted as an on-site director by following department protocols in event planning and execution.

I provided administrative support to professors related to course materials including filing, copying, and scanning documents. In addition to this, I had to arrange space and to handle logistics for department events such as speaker series and social gatherings. Moreover, I helped assist in the shift to their new website by updating, streamlining, and correcting out-of-date information on the old African studies website.

Each day I organized items and placed them onto their respective shelves. Moreover, I worked the cash register, maintained the cleanliness of the store, and took care of the pets.

Bachelor'S Degree, Economics

Education record