• Identify skill gaps in the sales department and work with the sales training team to develop, facilitate, and reinforce different training initiatives.• Work with sales management on evaluating individual sales reps and create customized development plans designed to increase sales reps performance on specific KPI’s (conversion, cross selling, revenue, productivity, etc.).• Coach individual sales reps, monitor performance, track results, and report development back to sales management.• Pilot new initiatives, track results, and recommend next steps to sales management.• Collaborate cross departmentally on different projects and initiatives designed to increase the overall performance of the sales department.

• Develop and implement plans to improve sales performance, reinforce training, deliver training and enforce skills and new initiatives for the sales reps in telesales on their assigned team. • Assist in the development of Sales Coach Training and Development Curriculum plans.• Mentor and coach new sales team members to achieve a quick ramp up to success and continue to remain a coach to the new team member to ensure continued success.• Coach team members to improve and continual sales effectiveness and performance• Consulting on, developing and implementing plans to reinforce skills taught in sales training• Consult with the Sales Training team to identify training needs, develop training content and participate in the delivery of sales training.• Assist in the implementation of “tests” by coaching, reinforcing needed skills and knowledge to perform the test, and participating in planning and training of the test.

• Contact Social Campaign customers and prospects through outbound contact strategies. • Work to engage them in the product and ensure they are successful.• Develop and test best practices around onboarding Social Campaign trialers' during private launch of product to ensure public launch is successful.• Rapidly improve our product and service delivery experience by connecting, listening, and making recommendations to enhance customer experience and buying opportunity.• Coach and advise new and existing small business and organization customers on social media marketing best practices and ways to help their business grow. • Work with internal stakeholders to continuously improve our product and experience during early access and at launch.• Champion of our “Email + Social= Success” program and work with these customers to leverage email marketing and social campaigns.• Attend sales and product training and development on social media marketing and our new social campaigns product.• Maximize customer campaign and business success by educating and teaching Social Media campaign and marketing best practices.

• Responsible for generating new business through the handling of inbound and outbound sales contacts from/to customers that have shown interest in our products and services. • Often the first impression and introduction to customer service experiences and ultimate goal is to create lasting customer relationships.• Through a combination of inbound and outbound contact strategies, convert high-volume leads that originate from Constant Contact's website and business partners, marketing campaigns and email requests.• Effectively qualify, conduct extensive needs analysis, and follow-up with prospects to ensure they purchase products and services that meet their needs.• Coach and advise small business and organizations on e-mail marketing and communication strategies to help their businesses thrive and grow.• Attain and exceed direct and cross-sell sales goals.• Accurately enter, update, and maintain prospect information in customer relationship management applications for processing sales, and keeping comprehensive and accurate client information.• Attend sales and product training and develop proficiency in Constant Contact application, as well as an understanding of the email marketing solutions market and competitors.• Knowledge of sales methodology and have the ability to adapt to new sales methods.

Interviewed, hired, trained and managed a sales staff and monitored the day to day activities of the company. Researched and developed online business credit counseling and financing program to fast track a new businesses credit worthiness. Developed weekly marketing strategies to make sure daily lead quota was hit. Monitored and coached sales reps to maximize their output and achieve sales and revenue goals for the company. • Account Manager for Enterprise Level Clients• Monitored competitor’s activities to better develop new marketing strategies• Worked to create email campaigns, websites, and social media options to reach out to potential clients• Developed and maintained relationships with small business owners.• Managed a sales staff of up to 15 people• Developed and maintained partnerships with local organizations to open up avenues to expand customer base• Sold memberships to our Business Credit Counseling and Financing Program• Developed and maintained relationships with Chambers of Commerce and their members • Lead Generation