David Ball Email & Phone Number

Wakefield, England, United Kingdom

Key Responsibilities.Sole responsibility for invoicing the client – Response / Remedial and Pre Planned Maintenance Contracts for Humberside, North & South Yorkshire Police and Fire Service. Monthly measure/invoice on average 300 jobs at a total of £130K ex VAT.Measuring the work in a timely and cost-effective manner to ensure all costs are checked for time on site, materials used, agreed rates to ensure all JTL costs are recovered correctly.Verify the profitability for all works completed prior to sending the application to client and raising any anomalies with the relevant contract manager.Manage all directly employed engineers timecards, review against internal system, vehicle tracker and if necessary raise queries with engineers and their line managers. Process timecards through to payroll for weekly paid team.Attend regular meetings with back-office support team to review process improvements to ensure more effective measuring and billing.Key achievements/projectsAssisted with the smooth transition to the new job management system by clearing down all historic work dating back 2 years that I inherited.Created a measuring environment on all accounts that is fully reactive with no historic jobs.

Bradford, England, United Kingdom

As part of the ‘Projects Team’ I had to ensure that project quotes are converted to orders on the internal sales system in a timely manner and the equipment required is purchased to arrive ready for install.Key Responsibilities:Accurate order processing and sales order entryCollating information to build a comprehensive Operation & Maintenance folder per projectOrganise and log warranty and service calls for our customer’s equipmentOffer swift support to the Project Manager while they are on site, providing the necessary documentation if requiredOffering support to the showroom during busy periods, giving face to face service to customers

Harrogate

Team Leader of the Finance and Operations department. deputy to the Store Operations manager and jointly responsible for the control of the Finance department, Stock Merchandising team, Loss Prevention Officers and all the stores systems.Key Responsibilities:Team Leader, promoting best practices and offering guidance to my colleaguesMonitor internal auditable requirements, carrying out remedial action where requiredAction the internal weekly/monthly health and safety inspectionsAssist in creating the store’s stock loss action plan, support the security team in implementing the necessary measuresProvide enough backing to the security team, monitor CCTV and liaise with local policeArrange contractors to repair and monitor the store’s building and services infrastructure

Leeds, England, United Kingdom

Offering an administrative and full selling support function to the business. Providing both back up and insight to assist the resolution of business-critical issues. Action accurate cash accounting, updating the reporting mechanisms and implementing the necessary action to resolve any arising matters.Increasing my knowledge base to be come the in-store EPOS specialist which lead to me being part of the regional EPOS roll-out team when systems were upgraded.

Leeds, England, United Kingdom

Delivering excellent customer service as both an individual and as part of a team in order to elevate the customer experience and work towards the business goals. Eventually becoming a Supervisor and working on many departments within the business and assisting with staff education and being a mentor to less experienced colleagues while still keeping focus on the key goals of the business such as:Training and supervision of newer team membersOverseeing the daily operation of the departmentCustomer service, dealing with both sales and complaintsStock management, daily inventory monitoring and replenishmentLoss prevention in accordance with the security team’s stock loss action planAnnual stock-take preparation and execution