David Bancroft Email & Phone Number

United Kingdom

o Preventative and corrective maintenance to 25 sites between the Bristol and Wales region ranging from 1 MW – 60 MWo Adhering to company safe working practices and regulations. o Working safely on string and central Inverters such as SMA, Power Electronics, ABB and Huaweio Collecting and submitting information for string testing and thermographic images of electrical apparatus and equipmento Responding promptly to communication and surveillance faults within contractual response times with cliento Assess condition of framework structure, irradiance equipment and modules and carry out remedial repairs. o Escorting clients and third-party contractors around site. Substation access and non-substation access visito Alerting management team of potential risks to site or equipment by completing our daily risk assess management system.

London, United Kingdom

o Onsite installation, inspection, testing and maintenance of crane hardware and software o Attending emergency breakdowns, fault finding and completing effective on site real time repairs o Installation of 3D graphic platform software o Careful documentation of all site visits, responsible for post visit reporting and after sales careo Liaising with management and scheduling teams to ensure clients evolving expectations are met effectivelyo Travelling to various locations, UK wideo Regularly working at heights of up to 160 metres, competently abiding to UK harness standardso Working with commercial high voltage and ensuring careful adherence to safe isolation procedures

London, United Kingdom

- Running front-line housing management team for all tenants, ensuring compliance with tenancy agreements, leases and licenses.- Assisting in emergency situations including fires, floods, forced entries and hoarding. - To identify suitable temporary accommodation via the client, making necessary arrangements for either bed and breakfast or emergency accommodation.- To contribute to the out of hours service as and when required.- Facilitate and offer assistance to applicants throughout the viewing, sign up and in due course resettlement process.- Advise and assist customers in respect of their contractual arrangement with the client/the council and on general housing matters.

London, United Kingdom

- Promoted from Customer Officer in April 2014.- Carrying out monthly appraisals, complex calendar and task management, desk side observations to ensure the quality of the work completed by my staff was always improving and exceeding target and hit our service level agreements. - Being a subject matter expert across the various enquiries that the business received. - Proactively performance managing underperformance within the team and addressing this as necessary.- Providing reports & insights for sales, marketing, client satisfaction and complaints. - Always ensuring that deadlines were met by keeping senior management/directors informed of progress. - Taking required action when dealing with issues of sickness, lateness or poor performance.- Organisation of travel, car transfers, meeting rooms for internal and external meetings and catering as required.- Assisting in the training and induction of new members of staff.- Being the first point of contact for clients and residents over the telephone and face to face. - Processing rent payments, generating invoices and proof of payment to clients.- Produce robust and appropriate solutions for complaints about our service; amend policies and procedures accordingly to ensure consistency.

Sydney, Australia

o Generating leads for the sales team and providing information to students on course structure and expenses.- Contact students and assist with processing final documents to complete vetting forms.- Data entry and proof reading to ensure database records reflect the physical records accurately (data audits).- Answering inbound calls relating to student course enquires and transferring them to the appropriate agent if necessary. - Making outbound calls generated from the online enquiry form.

Sydney, Australia

- Processing orders for replacement and faulty equipment and components using the SAP system to answer account queries.- Responsible for queries from the US team for Australia and New Zealand and to directly respond to our clients.- Booking couriers and posting of deliveries, returns and orders across Australia and internationally.

London, United Kingdom

- Act as the first point of contact for all incoming product support requests for a business with 50,000 end users.- Projecting a positive image of the company by demonstrating key competencies that are desired within excellent client support; Empathy, leadership, a positive attitude and the ability to work well within a team. - Liaise between clients and relevant departments in order to ensure that all incoming requests were directed to the correct channel in order to maximise and maintain a high level of client satisfaction.- Delivering support and generating correspondence via several delivery methods (Telephone, E-mail, Live Chat, Letter).- Representation of Client Support at key meetings (change processes, training and awareness).

Ecs, Electrical And Electronics Engineering

Activities and Societies: - Part P (Building Regulations) - 17th Edition (Wiring Regulations) - PAT Testing (Portable Appliance Testing).

Gnvq, I.C.T And Telematics, Merit

6 A - C Gcse Grades, Including Maths And English