David Banton Email & Phone Number

Swadlincote, Gb

United Kingdom

Working within the Public Sector environment on large scale contracts ensuring contractual responsibilities, service levels and customer satisfaction targets are met.Ensure process and change adheres to ITIL standards and where necessary, provide point of escalation for problem resolution.Establishing and developing sound working relationship with the customer to ensure that the agreed needs and expectations of the business are met.

Responsible for delivering an upgrade to the data network infrastructure throughout the UK sites including all production areas .Worked to implement a VoIP solution, engaging with technical developers to define a complete solution, defining scope and areas of responsibility.Managed 3rd party vendors and resources, consulting with 3rd party suppliers to ensure understanding of technical requirements / project goals.Undertook Management and reporting of budget and the prioritisation of work order in conjunction with the external PM in accordance with pre-defined rules.Implemented a phased multi site wireless LAN solution, co-ordinating and managing resource effectively ensuring work was completed on time and within pre-arranged time windows.Liaised with end users to assess requirements and priorities taking a ‘hands on’ approach when necessary to resolve issues.Re-defined long term 3rd party contracts to suit changing business requirements.Monitored and enforced compliance to H&S regulations for all employees and sub contractors, recording course attendance and validation of certification.

Managed overall operational elements in the department through a team of 11 people, covering all traditional PBX equipment management and line provisionSupervised service contracts / fault reporting, mobile voice & data plans, assessing advancements within the mobile sector to determine any benefit of exploiting the technologyRenegotiated 3rd party contracts ensuring maximum value returned and defined and implemented best practiceImplemented new working practices such as a new data application to a mobile workforceUndertook performance reviews for all the team and where necessary, defining PIP’s. (Personal Improvement Plans) Managed conflict within teams, working with HR ensuring compliance to rules & regulations

Worked within a small team leasing with the business analysing current working practices and defining IT solutions to provide benefit or enhancement.Provided an IT consultancy service to the business ensuring any change or implementations complied with ITIL framework.The key contact for a major brewery upgrade project covering all elements of manufacturing from production through distribution.Defined and project manager for the implementation of an Ethernet based LAN

Management and development of IBM mid range equipment including installation, configuration and development.

Delivering IT services from a centralised Data Centre on a 24 x 7 x 365 basis working to SLA's and ITIL standards including disaster recovery, evnivornment management, scheduled backup and developing / improving processes.

Working in a very small team of 2 reporting straight in to the IT Director we implemented a new stock control / sales / purchasing and pay role management system in conjunction with 3rd party developers covering 21 sites.