David Barr Email & Phone Number

Greater Boston

Preferred Partner for Implementation and Installation of all PURE Storage products including Pure Flash Arrays, Flash Blade Single and Multi Chassis Configurations. Non Disruptive hardware & software upgrades.

Westborough, Massachusetts, United States

Responded to customer service requests within the contracted response time. Supported all IBM, HPE, Dell/EMC, Oracle/Sun, Hitachi, Cisco, VCE, Lenovo, Fujitsu, Brocade, Quanta and Netapp equipment in the greater Boston area.Responsible for being prepared, checking with customer contacts for equipment symptoms, dialing into the customers’ system if necessary and possible, and bringing all required spares plus whole unit replacement whenever possible.Analyze, diagnose and repair customer reported problems.Provide technical support to peer field service engineers.Follow up with customers after the completion of service calls to ensure that the call was done professionally, to their satisfaction, and in a timely fashion. Perform preventive maintenance according to the schedule.Test all parts prior to use if possible and a unit is available.Tag, test and disposition return parts from customer sites.Maintain an accurate and accountable inventory.Prepare Service Request Orders (SRO) forms.Order spare parts as required to maintain stocking levels and timely parts replacement.

Greater Atlanta Area

Provided professional customer field service to the data storage industry on midsize to high level enterprise serversResponsible for troubleshooting, repair, and installation of Hitachi, NetApp, and PURE equipment at various customer sites within the greater Atlanta areaInteracted with IT Customers, internal technical team members and support Traveled outside of the Atlanta coverage area 50% of the time when required

Franklin, Massachusetts

Performed electrical, mechanical, and software troubleshooting to determine problems in non-functioning, manufacturing equipment. Dismantled, modified, repaired, and assembled equipment according to layout plans, blueprints, repair manuals, and schematic diagrams. Used manufacturing test, and diagnostic equipment to perform tests and fault isolationProvided first response to trouble requests on desktop computers in a large enterprise environment. Analyzed, diagnosed, and resolved all desktop systems and network problems. Provided software and equipment upgrades as neededResponsible to keep an updated inventory spreadsheet of all spare parts. Ordered spare parts as needed

Uxbridge, Ma

Performed calibration of various types of electronic equipment including digital multi-meters, oscilloscopes, temperature transmitters/gauges, thermocouples, flow-meters, conductivity meters, scales, micrometers, calipers, and PH meters with the use of various types of calibration test equipment. Also, performed repairs and scheduled maintenance of client equipment as neededDocumented all calibrations to be used for customer certifications

Greater Boston Area

Installed switches, transmission, power, optical transmission and network equipment in central offices and customer locations in the Greater Boston area. Mounted/removed equipment ran and connected wires, fiber-optics, Ethernet, and bnc type coaxial cable. Performed basic tests, circuit pack installation, software downloads/upgrades and test-turn up proceduresDocumented all quality checklists and test records in accordance with ISO standardsTraveled within New England on a per-diem basis to customer locations as needed

Norfolk, Virginia Area

Responsible for testing and troubleshooting of Navy Helicopter communications, navigation, and instrumentation systemsDeployed upon Navy ships or land bases as needed