Republic Services Kent, WA Operations Supervisor July 2019 – Present• Oversee effective safety and prevention programs to ensure all reasonable actions are taken to minimize accidents and injuries.• Create detail maps of all 30 routes that mirror driver’s books to increase efficiency, safety, DBH and customer service. • Monthly route audits to ensure maximum productivity goals, route management and labor hours. • Work with businesses to address all issues and find… Show more Republic Services Kent, WA Operations Supervisor July 2019 – Present• Oversee effective safety and prevention programs to ensure all reasonable actions are taken to minimize accidents and injuries.• Create detail maps of all 30 routes that mirror driver’s books to increase efficiency, safety, DBH and customer service. • Monthly route audits to ensure maximum productivity goals, route management and labor hours. • Work with businesses to address all issues and find quick and effective resolutions. • Collaborate with management to work on new collective bargaining agreement.• Partner with city representatives to resolve customer concerns.• Manage a team who service over 30,000 customers a week with a goal of 60 misses a week. • Work with recruiter to interview and onboard new drivers. In addition, partner with BTWI to ensure proper training of new hires. • Build strong and respectful relationship with drivers to create a positive work environment. • Develop a top class team and workplace culture by effectively managing performance and talent development.• Led team to ensure compliance with all standards including environmental, safety, and ethics. • Weekly ride along with drivers to identify safety concerns and customer issues. • Schedule 1:1’s with drivers to address top and bottom performers. • Work with Shop Stewards to facilitate and resolve driver concerns. • Implement survey results by increasing driver communication, route balancing, and employee engagement. Show less

Godiva Chocolatier Santa Clara, CA Store Manager August 2013 – November 2018• Represent Godiva while maintaining corporate relationships and acquiring new business.• Work with Westfield Valley Fair team to support the business through mall events and social media branding. • Work with Facebook to create a Pop Up Shop at HQ during Valentines Day Season. • Work with non-profit organizations to provide… Show more Godiva Chocolatier Santa Clara, CA Store Manager August 2013 – November 2018• Represent Godiva while maintaining corporate relationships and acquiring new business.• Work with Westfield Valley Fair team to support the business through mall events and social media branding. • Work with Facebook to create a Pop Up Shop at HQ during Valentines Day Season. • Work with non-profit organizations to provide appropriate charitable donations.• Oversee and manage multiple Retail Mobile Units during holiday season including, Valley Fair Boutique. • Competitively chosen to be part the Field Advisory Board in 2015. • Maintain a 90% or above level of positive customer service. • Responsible for a 36% and above customer conversion and 60% Chocolate Rewards Program captures.• Support other stores during times of short staff or grand openings. • Recognize individual success in employees who achieve goals that add value to professional development and recognition, inside and outside of work.• Develop employees by finding projects in which they take ownership of the business key performing items, leading to challenging roles in the company. Show less

Starbucks Company Cupertino, CA Store Manager March 2009 – August 2013• Implemented company initiatives by developing action plans that led to team exceeding goals and objectives. • Created weekly, monthly and quarterly store and employee action plans. • Maintained detailed and organized resources to support district and regional incentives.• Planned, identified, communicated, and delegated responsibilities and practices… Show more Starbucks Company Cupertino, CA Store Manager March 2009 – August 2013• Implemented company initiatives by developing action plans that led to team exceeding goals and objectives. • Created weekly, monthly and quarterly store and employee action plans. • Maintained detailed and organized resources to support district and regional incentives.• Planned, identified, communicated, and delegated responsibilities and practices to the team to strive for goals and customer focus. • Analyzed key performing items to identify problems, concerns and opportunities in the business. • Developed strategic and operational plans in order to coach team, manage execution and measure results.• Communicated clearly utilizing existing tools to identify and prioritize partner, customer and business needs. • Prioritized customer needs by evaluating customer for verbal and nonverbal cues.• Developed employees by conducting performance assessments and setting challenging goals to promote employee growth. • Formed teams to inspire leadership and support an environment where partners are valued and respected. • Promoted subordinates to entry-level management positions.• Recognized individual and team accomplishments.• Monitored and managed store staffing levels to ensure employee development and talent acquisition to achieve and maintain store operational requirements. • Solicited feedback in order to understand the customer, business, and community needs.• Involved with non-profit organizations to give back to the community.• Responsible for creating the third place. • Grew with the company since 1999, promoted from ASM to SM in 2009. Show less