💻 Barry Davies Email & Phone Number

Manchester, England, United Kingdom

Supported the development, integration and deployment of solutions and products into a fast-moving and complex operating environment, liaising with managers at all levels, in-house technical and project teams, and external vendors. Worked with Windows 10 and 11 operating systems, providing fully documented high- and low-level designs, testing and defect resolution.

Worked collaboratively on a Windows 10 project, providing an SCCM solution to upgrade the Standard Operating Environment for over 6000 workstations. Additional projects have included the packaging of application software upgrades and updates utilising SCCM, vbscript and PowerShell. Provided maintenance to the SCCM environment and supplier MDT solution. Assisted with general support of Microsoft Windows and VMware systems, ADDS, DNS, DHCP, Group Policy and Microsoft Office 365.

Administered internal systems for an award-winning IT Services company and external clients. Working as part of a team and independently, provided continuity of services through proactive monitoring and maintenance of systems. Provided timely responses to incidents and requests, ensuring prioritisation and escalation to their resolution.Maintained multiple environments running Windows Server 2012 - 2019 operating systems, hosted within Microsoft Azure, Microsoft Hyper-V and VMware ESXi. Administered on-premise Active Directory services and Azure AD, using Group Policy and Microsoft Intune to enforce policies. Managed Solarwinds N-Central for device maintenance, remote monitoring and troubleshooting issues. Administered and implemented policy for Microsoft Office 365 and other application installations. Implemented Microsoft Deployment Tool for system image creation of Windows 10 clients.

Chippenham

Responsible for application packaging, deployment testing and distribution of software. Virtualised suitable applications with the App-V 5 sequencer. Produced MSI’s and customised vendor installers using AdminStudio, InstEd and Orca editing tools. Edited PowerShell and vbscripts for use in MSI Custom Actions or for overall installation handling. Utilised SCCM 2012 R2 for deployment and monitoring of applications in the estate, carrying out troubleshooting and remediating any failures.Worked closely across teams to deliver projects and to provide assistance to other technicians. A member of a Windows 10 migration project; providing installation packages and full packaging documentation.

Calgary, Canada Area

Working with a client in the energy industry, provided daily support on incidents and worked on various projects. Delivered Senior Support for all Windows Desktop environments and aided Junior/Intermediate Desktop Technicians as needed. Provisioned and supported virtual desktop machines built and administered within a VMware vSphere environment.Administered the corporate Citrix farm hosting a remote desktop environment for critical business services, identifying and resolving issues for customers and updating the environments when required.Maintained all SCCM and MDT systems to facilitate operating system deployments and application delivery. Managed the desktop task sequences to ensure consistent core applications within the corporate builds.

Trowbridge

Responsible for application packaging, testing and the distribution of software across the Wiltshire Council infrastructure. Produced project Solution Designs for new and migrated systems. Solutions included the creation of an application packaging environment, utilising Flexera AdminStudio to facilitate creation and repackaging of Windows Installer packages and creation of a virtualised Microsoft App-V sequencing environment.Administered System Center implementations including SCCM 2007 and SCSM 2012. Collaborated in a team effort migrating to the new SCCM 2012 R2. Provided response to Incident Requests regarding server and storage issues including support of Active Directory and Services within a Windows 2008 and 2012 environment.

Trowbridge

Worked within ITIL framework to provide efficient resolution of customer laptop, desktop PC and printer incidents. Performed upgrade and installation of client workstations while also ensuring no data loss for the customer.

Shrewsbury, United Kingdom

Provide technical support and advice to all members of staff and visitors, resolving issues with efficiency.Perform management and maintenance of the infrastructure.Support all hardware and software of servers and client computers, network hardware and infrastructure services.Advise future developments to maximize infrastructure availability and compatibility.

Tidworth

Support the customer Active Directory infrastructure by proactive monitoring, performing fault diagnosis and providing advice on future planning.Maintain the Microsoft Exchange, providing high availability and reliability.Provide regular backups of all systems and perform recoveries where required.Install, upgrade and decommission server platforms across the various locations.Issue updates to all platforms, including client PCs across the domain to prevent security risks or virus propagation.Prioritize handling of helpdesk calls to adhere to Service Level Agreements.Where required, perform out of hours work.

Tidworth

Provided installation of PC hardware, operating systems and application software.Performed fault finding and diagnosis for PC hardware and software issues.Installed local and network printer and scanner devices, including Multi-Function Devices permitting scanning through FTP.Created SysPrep clones for Windows XP machines.Configured and installed Cisco IP phones.Provided documentation for new software installations.Updated asset database for IT hardware.

Downton

Provided the maintenance, installation and upgrades for all server and desktop computers.Maintained the central Microsoft Windows 2003 SBS.Installed and configured the application software, including Goldmine CRM.Updated the local telephone system.Organized the procurement of IT equipment.