David Barten Email & Phone Number

Hopkins, MN, US

Minneapolis, MN, US

Minneapolis, MN, US

• Lead a programming and development team that launched an ASP.NET/web based tool for data extraction and analysis used by over 200 unique users daily.
• Developed strategy for migration from MS Access to SQL Server
• Lead a cross-functional Management Informations Systems (MIS) team of 40 individuals supporting Forecasting, Report/Web Development and Analytics across India and Minneapolis
• Created strategy for Command Center team and migrated process to India from Minneapolis
• Lead creation of SQL data infrastructure to support reporting across new workforce management tool from PEGA systems.
• Developed Six Sigma Lean culture, leading to the development of standard work and daily huddles.

Minneapolis, MN, US

• Lead a cross-functional staff team across India and Minneapolis that supports Quality, Forecasting and Analytics.
• Developed program for quality measurement for new processing site, achieving 99% quality rate.

Minneapolis, MN, US

• Created a forecasting function for Service Delivery Back Office, projecting volumes for ~1,200 processes leveraging SAS based models created on team.
• Provide capacity planning for over 800 agents across three sites.
• Increased quality audit production by 65% in the first three months following leadership change.

Minneapolis, MN, US

• Restructured the unit costing process through development of MS Access database to better reflect the current organizational structure and processes that were currently in place. As a result, our new unit costing.
• Provided analytical and report development support for Vice Presidents across Service Delivery and Insurance Underwriting.

Minneapolis, MN, US

• Designed various reports and MS Access databases that: eliminated manual keying; obtained data to satisfy Sarbanes Oxley regulations; were automated and improved speed of distribution to business; assisted the business.
• Created Cost Benefit Analysis (CBA) for several project-related initiatives and technology opportunities.

Minneapolis, MN, US

• Involved in all aspects of customer service, including answering questions, problem solving and working with new clients.
• Received Premier Performer Award, this was given to 35 individuals across the company who demonstrated outstanding dedication to corporate values and made key contributions to the success of the business in 2004.
• Updated process map for department by drafting new procedures to reduce not in good order work.
• Consistently met service level goals through daily scheduling and monitoring of phone queue.