David Barwick Email & Phone Number

Australia

Canberra, Australian Capital Territory, Australia

Sydney, Australia

I contributed to the thriving Fitness industry by assisting in the retention of any members who are looking to leave the Fitness First Brand.

Sydney, Australia

• With four new aged care homes being added to the Bupa portfolio and eight opening in 2015-2016, this exciting role was required to ensure positive promotion of the Bupa brand within local communities.I contributed the.
• Reaching out to the community, families and residents and health professionals to establish relationships on the journey to the home’s opening.
• Facilitate the smooth operating of the commissioning process.
• Shape an innovative approach to Sales and Marketing that enables Bupa to deliver extraordinary growth while keeping the residents and their loved ones at the centre of everything I do.
• Reaching out to the local community, creating awareness of Bupa’s new homes led to the following successes:o Bupa Tugun (QLD) – First week of opening: 36 residents welcomed into their new home, and then further.

Sydney Area, Australia

• The Administration Quality Consultant assists the Administration Quality Manager to support theCare Homes in all aspects of Care Home Business systems and Administration processes in line with BUPAs objectives through.
• Greeting potential residents and their families and making them feel welcome; always putting their needs first.
• Keep updated with DoHA legislation in relation to fees and charges.
• Provide ongoing telephone and training support to Bupa Administration Officers on administration systems and processes.
• Being able to multi-task by liaising with Admin Quality Managers, residents, General Managers of care homes, Regional Directors, and new Care Home administrative employees.
• Provide training and support to new Administration Officers and managers in setting up the administrative systems.

Sydney, Australia

• Answering reception telephone and greeting visitors.
• Managing and resolving (where possible) any complaints from customers over the phone or in person.
• General administrative duties as required.
• Freighting, Australian Air Express booking and consignment note system, booking local couriers, preparing for courier pickups.
• Ordering Bupa branded stationery. Ie. Business branded cards and envelopes.

Sydney, Australia

• Successfully devising and implementing a customer service enhancement programme ensuring the whole team provides outstanding levels of service at all times and dealing personally with any customer complaints or problems.
• Fully accountable for all aspects of running the business including managing the premises, security and housekeeping as well as ensuring compliance with all regulatory and legal guidelines, procedures and requirements.

London, United Kingdom

• Team leader of the ground floor department, in charge of leading and motivating staff, maintaining excellent communication channels and ensuring the staff have skills and tools to do their individual jobs effectively.
• Delivering outstanding service to customers by being knowledgeable and excited by the products we sell.
• Responsible for Outdoor Furniture range including merchandising, training, customer service.

London, United Kingdom

• Through organisational excellence I was appointed originally to implement the Member Service Manager role (the CCM equivalent) within the UK, being responsible for training and the roll-out of this new position within.
• A wealth of recruitment experience and motivation of new and existing staff members to ensure their individual jobs are done effectively while achieving the company’s overarching goals.
• Promote the company brand by ensuring customers are satisfied with the service they receive through surveys and gratitude gifts.
• Subsequently promoted to General Manager owing to extensive work experience at this level (ref: Freedom Furniture below).

Melbourne Area, Australia

• Implementing and developing improved procedures and processes to ensure better and more consistent service throughout the store.
• Recruiting, supervising, leading and motivating staff by maintaining excellent communication channels, conducting appraisals and ensuring they have the skills and tools to do their individual jobs effectively.
• Motivating and leading staff to exceed team targets and KPI’s covering sales, customer satisfaction, training and budget control.
• Store manager for Freedom Furniture, the largest lifestyle retailer in Australasia with individual store revenues averaging $40,000,000+ per annum.
• Accountable for leading a team of up to 24 employees including 3 department managers, 8 full-timers and various part-time employees.
• Negotiating budgets for the forthcoming year with head office based upon the past year’s profit and loss statement’s performance.

Interior Design, Certificate Iv

Activities and Societies: Design Institute of Australia

High School, English Language And Literature, General

Activities and Societies: Solciology

Bachelor'S Degree, Elementary Education And Teaching