David Bashton Email & Phone Number

Chicago, Illinois, United States

--Primary point of contact for mid-market, enterprise, and strategic accounts from sales handoff through onboarding. Act as a liaison for restaurant partners and their third-party platforms.--Develop unique, scalable implementation plans for onboarding enterprise brands with over 100+ stores.--Conduct training for store level employees and corporate teams on how to use the software.--Manage the enterprise schedule for weekly activations and track the workflow through Salesforce.--Create and maintain documentation for client support and internal processes.--Work with the development and product team to document, diagnose, and troubleshoot issues with clients.

Chicago, Illinois, United States

--Integrated POS and online ordering menus, ensuring seamless Chowly product compatibility for clients.--Compiled data inquiries, providing expert counsel to clients on product compatibility.--Proactively identified and communicated issues, rollout delays, and obstacles, aligning with client timelines.--Cultivated client relationships, gathered menu feedback, and optimized mapping sets for enhanced user experience.--Led cross-functional collaboration, coordinating efforts across internal teams to meet restaurant needs.--Researched and addressed customer concerns via phone and email, covering product features, technical issues, and performance.--Managed high activity, handling calls, support tickets, and CRM documentation efficiently.

Chicago, Illinois, United States

--Ensure guest satisfaction and repeat business while preserving the integrity and reputation of a Chicago landmark.--Consult with management and industry representatives regarding inventory adjustments and product additions.--Train and evaluate new hires.--Increase sales by maintaining extensive knowledge of food and beverage.--Responsible for creating and refining workflows to maximize efficiency throughout the bar.