Current position involves three roles, IT business analyst, customer relationship manager, and IT systems administrator. IT Business AnalystDistributed team member comprising Intact Software and Controlsoft staff that delivered Controlsoft’s ERP solution. Acted as point of contact with Intact. Responsible for specifying system requirements, development, and testing stages of the software development life cycle.Value delivered• Identified and described relevant business processes• Mapped and modeled business processes • Requirements documentation • Created suite of test cases• Implemented testing schedule• Created training documentation• Ongoing bug identification• Iterative business process refinement • Data updates and batch uploadsTools / CompetenciesIntact IQ, Data ETL, Project ManagementCustomer Relationship ManagerThis role involves the management of customer expectations and supply chain logistics through the use of the newly installed Intact ERP system. The system is also used to manage project resources.Value delivered• Enhanced customer satisfaction• Strengthened supplier relationships• Optimised stock levels• Timely customer invoicing• Prudent sourcing of products• Refined project resource visibility• Improved just in time delivery targetsTools / CompetenciesIntact IQ, Microsoft Excel, SharePoint, Rockwell Webshop, ProposalWorks,IT systems administratorThis role involves the maintenance of Controlsoft’s internal IT systems and engineering toolkit. The toolkit comprises software and hardware resources necessary for engineering staff to carry out their work effectively. Value delivered• Audited client project code library• Regular backups of company data• Optimised virtual machine library• Revised hardware asset register• Expanded engineering software library • Management of cloud-based resources• Hardware specification and prudent procurementTools / CompetenciesMicrosoft Excel, SharePoint, VMware Workstation,

Three Ireland Hutchinson LtdIT Business AnalystDuration: 2014 – 2015Member of the application managed services team working with Three Ireland. The team provides level 2 and 3 technical support to Three’s Salesforce CRM implementation. Role was twofold, firstly was the administration and management of the Three account. The second role was the evaluation and processing of change requests. I was responsible for managing the quality of deliverables from requirements definition through to client hand over.Value delivered• Reviewed the efficacy of change requests• Identified constraints• Identified and evaluated associated risks• Mapped and modeled business processes• Defined non-functional requirements• Created and managed test plans• Unit and system testing management• Stakeholder management• Software release and deployment management• Coordinated the delivery of infrastructure upgrades • Identified and sold business process improvementsTools / CompetenciesSalesforce Apex, Visualforce, Microsoft Excel, PowerPoint, VisioThe Revenue CommissionersTechnical analystDuration: 2012 – 2013Member of the revenue online service (ROS) maintenance and enhancements team. Role included the determination of functional and non-functional requirements to enhance existing ROS web services and develop new applications. Worked on changes to the following online tax web services including corporation and income tax, stamp duty, and vehicle registration tax (VRT).Value delivered• Captured and analysed requirements• Identified constraints• Mapped business processes• Created process flow diagrams• Documented functional requirements• Documented solution design activities• Designed test suite to cover requirements• Ensured completeness of non-functional testing• Software deployment and release management• Created training documentation for support teams• Reviewed and improved business processesTools / CompetenciesJ2EE, Spring, Hibernate, Jenkins

Two plus years with Mobiun a technology start-up who produced bespoke mobile applications for Android, iOS, Blackberry, J2ME, and Symbian devices. My main role was to develop J2ME versions of the company’s mobile applications, and re-engineer & enhance existing applications.This role gave me great insight into time and resource management; and improved my application of these skills. A proactive approach to task ownership was employed to deliver successful solutions.Value delivered• Designed and developed mobile applications using Android, iOS, and java technologies• Translated business requirements into detailed functional specifications• Responsible for the quality of deliverables throughout the development life cycle• Created detailed functional and UAT test scripts• Unit tested code prior to release • Logged, tracked, and resolved software bugs• Logged, tracked, and resolved customer tickets• Produced presented regular progress reports to stakeholdersTools / CompetenciesAndroid, Bugzilla, Eclipse IDE, Hibernate, iOS, J2EE, MySQL, Spring, SQL, Subversion, XML

Responsible for serving food and beverages, and interacting with customers.Dealt with customer queries and complaints.Cash handling and register reconciliation.Securing premises after evening shifts.