David Batty Email & Phone Number

West Midlands, England, United Kingdom

Nature of Engagement• Support implementation of new SIAM model, maturing of operation to ITIL V4 targets, implementation of performance and availability management function, discovery work to initiate change projects, transformation of business functions and technical towers to service oriented architecture.Key Responsibilities• Support transition of Service Operations capability to SIAM model, transformation to ITIL V4 practices• Develop high level TO-BE designs, identify AS-IS problems/opportunities, e.g. increased use of ServiceNow• Develop technical specifications for technical services e.g. hosting, compute, backup, networking.• Engage business stakeholders/technical SMEs; Create and issue priority technical policy and standardsKey Achievements• Rapidly developed and gained approval for high level designs in short time to maintain programme timeline• Reduction in operational risks in key technical services and increase in efficiency of supplier delivery• Developed service management knowledge transfer approach and repository for onboarding SIAM supplier• Created technical services framework across technical towers to standardise definition and ownership

Edinburgh, Scotland, United Kingdom

Nature of Engagement - SCOTTISH CENSUS 2022 - MOBILE WORKFORCE APP, TECHNOLOGY. AND SUPPORT• Product Owner for development and provision of Mobile Workforce digital services, apps and technologies to enable field workers to carry out Scotland's 2022 Census, also carried out Service Delivery Manager role for field worker's app and technology support.Key Responsibilities• Provide ‘technical bridge’ between service suppliers, field teams, service owners, and senior stakeholders• Develop requirements with technology suppliers, prioritise configuration and development of applications • Validate interfacing specifications of field applications integrating with back office/administrative systems• Engage field workers to investigate key issues, capture user feedback, check improvement/defect resolutionKey Achievements• Joined mid programme as PO for Mobile Workforce Technology workstream as main SIT testing got underway• Immediately identified gaps in integration testing, insufficient test cases, gaps in end to end interfaces/APIs• Reviewed end to end operation, identified gaps/risks, agreed and deployed mitigations/work arounds• Successfully deployed Google MDM/Workspace, digital field applications/technology to 2500 field workers

London, England, United Kingdom

Nature of Engagement - BID PREPARATION - BID FOR CENTRAL SHARED SERVICES FUNDING• Develop business case bid for shared technology/corporate services funding from central governmentKey Responsibilities• Engage DEFRA agency technology leads, communicate shared services vision, identify problems/opportunities• Capture content, evidence, metrics for business case, develop sections for senior approval prior to submissionKey Achievements• Rapidly gelled with small team to collectively develop business case for shared services capability• Despite short time frame business case was submitted and £12m funding request successfully approved• Delivered in complex conditions engaging multiple senior managers and SMEs across multiple DEFRA agencies

West Midlands, England, United Kingdom

Nature of Engagement - TRANSFORM DIGITAL AND CONTACT SERVICES• Transformation of national digital and customer services, introduction of new technologies, redevelopment of national operating model.Key Responsibilities• Develop customer centred service/product vision, full business case, value for money model, benefits realisation plan, workstream definitions, and service transition roadmap• Work with service owner/stakeholders, assess priorities, manage expectations and communications• Lead SaaS technology supplier sourcing, work with development teams to specify, test, and approve outputs• Work with technical architect and data team to specify data model, data flows, interfacing/API requirements for data integrationKey Achievements• Led from start to finish highly successful transformation of digital and contact centre services, back office cloud technologies, and data integration capabilities• Delivered significant benefits in costs (over £1m savings per annum), and customer outcomes (over 30% more customers looking for careers support via phone, chat, and email channels achieving a positive outcome) • Introduced cloud SaaS technologies for telephony, webchat, chatbots, all integrated with the data backbone • Developed multi channel digital, national and regional approach now focused on user needs and outcomes

Coventry, England, United Kingdom

Nature of Engagement - PROCUREMENT OF ADVICE SERVICES• Update of operating model and service offer, revised user journeys, re-procurement of supplier services.Key Responsibilities• Run stakeholder workshops to identify As-Is pain points, service gaps, risks, problems/improvement opportunities, and strategic drivers; Revise service model; Redevelop process maps/high level user journeys.• Engage business/technical SMEs to capture business/technical requirements; Define KPIs/SLAs with stakeholders; Model future cost, volume, and resource estimates; Evaluate Service Desk solution options.• Capture technical requirements for central data sharing service; Define user stories, data quality framework, sequence and state diagrams, use cases, and interface/message specifications for business events/APIs.Key Achievements• Successfully promoted inclusion of user research and enhanced journey metrics to revise operating model• Supported successful procurement of 9 regional lots, and selection and scoring of multiple supplier bids• Successful support of development and implementation of central data sharing service to integrate supplier ERP/CRM systems and create a central national view of customers and activities

West Midlands, England, United Kingdom

Nature of Engagement• Transformation of digital service to align with GDS requirementsKey Achievements and Responsibilities• Digital services redevelopment to adopt Government Digital Service (“GDS”) service standards in customer facing digital service• Developed end to end user journeys, and aligned feature release roadmap• Facilitated sessions with UX, Content, and UR colleagues to design, prototype, test with users, and iterate• Maintained, refined, and manage prioritisation of product backlog• Created user stories, wireframes, and BDD acceptance criteria• Facilitated planning/retros• Prepared material and evidence for GDS assessment

West Midlands, England, United Kingdom

Nature of Engagement - MICROSOFT DYNAMICS ERP/CRM IMPLEMENTATION• Implementation of Microsoft Dynamics 365 consolidating three legacy instances of Microsoft Dynamics 2016Key Achievements and Responsibilities• Led Scrum team replacing 3 legacy instances of Dynamics with a single Dynamics 365 instance• Maintained objective to limit customisation and development to allow transition to cloud-based Dynamics 365 SaaS• Revised existing business processes to align with the off the shelf standard workflows• Maintained prioritised product backlog for configuration and tailored changes• Created release roadmap; Ran refinement sessions and sprint planning• Worked with Developers and Testers to create and develop user stories and acceptance criteria• Defined data requirements, ETL rules, test scenarios, and migration plan• Managed SIT/UAT testing

West Midlands, England, United Kingdom

Nature of Engagement - MICROSOFT DYNAMICS ERP IMPLEMENTATION• Lead team of 4 Agile Business Analysts, covering three development workstreams in the configuration, customisation and implementation of Microsoft Dynamics 2016Key Achievements and Responsibilities• Led team of 4 BAs on Microsoft Dynamics customisation and implementation• Developed feature release roadmap aligning business priorities• Managed BA services into 3 Scrum teams managing team backlogs, running refinement and retros with PO and functional specialists, managed joint backlog and distribution.

West Midlands, England, United Kingdom

Nature of Engagement• Establishing a Business Transformation and Change Centre of Excellence ("CoE")Key Achievements and Responsibilities• Developed corporate ‘best practice’ collateral for Transformation and Change CoE• Developed guidance, templates, examples, and training material• Delivered training and managed SharePoint knowledgebase

Coventry, England, United Kingdom

Nature of Engagement• Re-procurement of supplier contact centre and local advice servicesKey Achievements and Responsibilities• Supported re-procurement of advisory services and improvement to operating model• Developed programme blueprint• Supported business case development• Captured functional and non-functional business and technical requirements• Created BPMN process maps• Authored sections of procurement documents

West Midlands, England, United Kingdom

Nature of Engagement• Development and go live of official government statistics on the Further Education sectorKey Achievements and Responsibilities• Delivered business case and high-level solution design for new metrics• Captured requirements, and developed data model• Led team of 4 on production of official government statistics• Supported development, testing, and rollout• Specified research supplier’s data requirements• Developed metric specifications• Designed SQL data model and transformation• Delivered centralised analytics and reporting capability• Managed transition to BAU

Birmingham, England, United Kingdom

Nature of Engagement• Management Consultant specialising in Technology and Data working on a variety of Private and Public Sector clients and a range of industriesKey Roles, Achievements, and ResponsibilitiesRegional Team Leader (Internal Role)• Coaching/mentoring 20 Junior Associates and Consultants• Supporting personal development plans, appraisals, and moderation• Handled opportunity resourcing, supporting client sales bids, operations, and performance managementData Transformation and Quality Consultant (Various UK/Global Clients)• Data migration and data quality strategy development for various systems e.g. SAP ERP / CRM and Microsoft Dynamics• Led data transformation and migration teams• Developed transformation specifications• Developed data quality frameworks• Ran data enrichment activitiesTest Manager (Local Gov Client)• UAT/BAT Test Manager, e.g. council wide SAP implementation for 50,000+ users• Managed acceptance testing, test reports, sign offsData Management Consultant (Various UK/Global Clients)• Development of Data and Analytics Strategy• Solution Design• Development of Data Rationalisation Strategies• Technology Business Case Development• Data / MI Specification• Supplier Procurement Support• Data Audits/Assessments• Performance KPI/Metric DefinitionData Analyst/Modeller (Various UK/Global Clients)• Company mergers and acquisitions assessments• Cost Model Development• Cost Saving Analysis• Streamlining and Synergy options• Financial risk assessment

Dudley, England, United Kingdom

Working for ERP/CRM vendor and end-customers developing customisations and tailored solutions to standard ERP/CRM (QAD MFG/PRO) products, also with UNIX data centre administration responsibilities.

Diploma, Business Analsis

Scrum Master, Certified Scrum Master

Bachelor Of Science - Bs, Computer Science