Senior Director Of Bpo Operations
Senior Vendor Management leader responsible for the oversight and day to day performance of 4,000 agent's, 18 million calls, 15 sites and multiple BPO partners.
Jan 2022 - Jun 2023
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David Baum Email & Phone Number
Vice President Operations | Vice President Contact Center | Operational Excellence | Change Management | Claims VP
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✓ Verified Jun 2026
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Profile completeness 71%
Role
Vice President Operations | Vice President Contact Center | Operational Excellence | Change Management | Claims VP
Location
New York City Metropolitan Area, United States, United States
Who is David Baum? Overview
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David Baum is listed as Vice President Operations | Vice President Contact Center | Operational Excellence | Change Management | Claims VP based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for David Baum.
David Baum previously worked as Senior Director of BPO Operations at Altice Usa and Vice President Operations at Emblemhealth. David Baum holds Bachelors from University Of Pittsburgh.
Profile bio
About David Baum
As an experienced Operations and Contact Center executive with industry experience in healthcare, telecommunications, financial and professional services, I am known for developing innovative solutions that scale yet simplify multi-site and off-shore operations (BPO). I have led teams of up to 700 staff, successfully negotiated collective bargaining agreements, and replaced multiple front-end applications with a single enterprise solution (Salesforce).I am best known for identifying performance gaps, developing, and implementing technology enablers which ensure sustained operational and company performance. I have a track record of effectively reducing expenses while meeting and exceeding critical operational KPIs.My leadership approach is simple, build strong teams based on trusting relationships through listening, engaging, mentoring, and upskilling staff. The business results soon follow. I am at my best when I am forming key alliances, leading transformational change, and building high performance teams.I am always interested in discussing interesting projects and opportunities or simply to network. Specialties include:Contact Center OperationsContact Center Technology Claims OperationsOperations TransformationStart-UpsKPI Development BPO Vendor ManagementP & L ManagementCollective Bargaining UnitsI am open to opportunities in the New York City Metropolitan area as well as remote opportunities.
5 roles
David Baum work experience
A career timeline built from the work history available for this profile.
Vice President Operations
Enterprise Customer Service Delivery Executive responsible for leading a team of 700 employees and a budget in excess of $60 million. Oversight includes; Call Center Operations, Quality, Training, Workforce Management and BPO Vendor Management.
Sep 2017 - Apr 2021
Director Of Claims Operations
Directed a multisite claims operations unit reporting to the Vice President of Claims with oversight of 125 staff, including two direct reports, and a $10M annual budget.
Jan 2013 - Aug 2017
Director Of Medicare Supplemental Operations
Reported to the Senior Vice President of Operations overseeing 125 staff, including three direct reports, and a $10M annual budget. Accountable for day-to-day management of four operational centers. Created SLAs, benchmarks by process, and daily operational reporting.
Aug 2010 - Jun 2012
Director Of Operations
Responsible for the day-to-day management of a 125-seat operations center focused on HSA customer and client service, staff development and finance with operations on-shore and off-shore. $10 million operating budget.
Jan 2003 - May 2010
1 education record
David Baum education
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University Of Pittsburgh
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What is David Baum's role at their current company?
David Baum is listed as Vice President Operations | Vice President Contact Center | Operational Excellence | Change Management | Claims VP.
Where is David Baum based?
David Baum is based in New York City Metropolitan Area, United States, United States.
What companies has David Baum worked for?
David Baum has worked for Altice Usa, Emblemhealth, Carefirst Bluecross Blueshield, Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas, and Jpmorgan Chase & Co..
How can I contact David Baum?
You can use AeroLeads to view verified contact signals for David Baum, including work email, phone, and LinkedIn data when available.
What schools did David Baum attend?
David Baum holds Bachelors from University Of Pittsburgh.
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