-Routinely met with both Enterprise and Managed Services customers in a senior engineering role to plan, communicate/update, and perform a wide variety of implementation and migration projects outlined in negotiated statements of work-Routinely met with Managed Services customers in a technical alignment role to evaluate their current environments, discuss desires/concerns, and assist with creating IT Roadmaps as we moved into the future-Built new on-premises Active Directory infrastructure for new businesses and extended into the cloud via AD Connect, Microsoft 365 new tenant builds and configurations (including but not limited to MFA, conditional access policies, Exchange transport rules, Exchange connectors, file share migrations to Microsoft Teams)-Administer existing customer Microsoft 365 tenants/remediate issues via sensitivity labels, Exchange transport rules, connectors, discovery requests, security policy administration, Teams policy creations/reviews/edits-Migrate on-premises server infrastructure to Azure IaaS. Decommission legacy on-premises environments-Migrate large (multiple share, multiple TB) file shares from on-premises file shares to Azure Files-Deploy vSphere/VSAN clusters (VxRail or VSAN ready nodes) to multiple health departments, universities, and school systems in the state of MD and Washington state as part of infrastructure refreshes and migrate virtual infrastructure to the new physical infrastructure. Typically, these refreshes spanned multiple locations with DR capabilities needing to be deployed, tested, and validated successfully prior to project completion sign off-Deploy Hyper-V Windows Failover clusters with shared storage and migrate virtual infrastructure to the new physical infrastructure-Veeam Backup and Replication deployments/upgrades/administration-Cisco/Meraki/Sonicwall firewalls-Cisco/Meraki/Juniper/Dell switches-Cisco/Meraki/Juniper Mist Wireless access points

-Reviewed/updated multi-site disaster recovery testing procedures & implemented new VMware infrastructure to support this-NTFS permissions company wide and made significant changes based off findings-NTFS permissions standardization and documentation-DHCP High Availability deployment, migration, configuration, and administration-Infoblox administration-PowerShell scripting for environmental statistics gathering as well as task automation and deployment-Active Directory review and upgrade planning (in progress)-VDI process review and refresh planning (in progress)-Enterprise File Server migration-Group Policy administration-Virtual server provisioning & decommissioning -Inventory tracking for all server hardware globally-Hardware support standardization and refresh for all server hardware globally-Delegated responsibility for ensuring the global team is meeting their ticket SLA’s and developed processes surrounding this-Delegated responsibility for on-call scheduling for the global server team

-Reorganize/optimize existing group policy objects & deploy new group policy objects to the organization-Implement server hardening techniques required for security compliance (Cybertrust, NCUA)-DFS deployment, configuration, and administration-NTFS review & hardening-DHCP High Availability deployment, migration, configuration, and administration-VMware ESXi/vCenter administration (guest provisioning, affinity rules for redundant system high availability, dvSwitch management, snapshots and appropriate practices surrounding snapshot usage, etc.)-Forcepoint Web and Email filtering administration and assisted our Security Administrator with email security hardening and best practices -Active Directory Domain Controller migration/upgrade/decommission & functional level upgrade-Active Directory site and subnet planning and costing analysis-Active Directory permission planning/implementation for RBAC for our helpdesk & other team members-Powershell scripting for environmental statistics gathering as well as task automation and deployment-ADFS administration-DirSync administration -Exchange 2016 + 2010 coexistence administration-Azure administration tasks such as updating the app authentication mechanism for Outlook and Skype from Basic to Modern Authentication (OAuth) for security and user convenience, Network Security Groups, DirSync for basic user & group administration, etc. Currently in testing phases for Office 365 MFA for our users.-Exchange Online/Hybrid Exchange administration including basic user/group administration, on-premise to cloud user migration, transport rules, mail flow changes for security hardening, secure SMTP relay, Exchange Online Powershell for bulk administration, cloud backup & recovery, etc.-Skype Online basic user administration-Skype Online general user policies and security hardening steps such as configuring user groups restricted from P2P file sharing, screen sharing with external parties, etc. -Cisco switching

As one of our enterprise Systems Engineers, I am responsible for a wide variety of large projects with little to no assistance including, but not limited to:-Designed, tested, and implemented new, highly available and load balanced Skype for Business Enterprise (Lync 2015) on-premise environment-Migration from a single Exchange 2010 Server to a multi-server, load balanced Exchange 2013 Enterprise DAG environment-Migration from Barracuda Spam Firewall physical appliance to Virtual Appliance & Integration with Cloud Protection Layer-Symantec Endpoint Protection on premise (Internal & DMZ) systems deployment and rollout-Active Directory/DNS/DHCP site configuration for office opening/closures-NTFS/DFS Configuration for new & updated file shares-Data Center Firewall Upgrade/Migration including High Availability configuration & testing-SonicWall NSA/Cisco Meraki configuration for new office opening including site-to-site VPN configurationIn addition to projects such as the above, I am also responsible for various daily administration tasks including, but not limited to:-Group Policy configuration and management-Active Directory group management-Active Directory permission delegations-Client SSLVPN administration-NTFS Updates-Firewall/Switch VLAN configurations-Firewall ACL remove/add/changes-VMware Vsphere administration-Microsoft Exchange administration-Spam filter administration-Print management

As a level 1 Helpdesk Engineer, my main duty was to field and troubleshoot basic support calls and emails for our client. Of my ten person team, I was consistently one of the most efficient agents, closing an average of 750 tickets per month and was consistently the highest rated analyst when it came to customer satisfaction.My daily tasks included, but were not limited to:-Ticket creation/closure-Outlook client troubleshooting-Document (Word/Excel troubleshooting)-Internet browser troubleshooting-Basic Internet Connectivity Troubleshooting-Mailbox permission remove/add/change

As one of the most senior Geek Squad Agents at my location, I speak to clients about their computing needs and either simply advise them on the proper course of action or I repair the issues that they are experiencing. For higher level issues I act as a representative of my company and I present to and sell clients our computer repair services. When payment is required I collect client payment and process it at standard POS systems. I am currently ranked as one of the highest Agents in client satisfaction at my location.Virus removals, system imaging/re-imaging, hardware installations/configurations/troubleshooting, software installations/configurations/troubleshooting, client-side network troubleshooting, and routine maintenance on desktops and laptops make up the majority of my technical duties at Geek Squad. I am currently one of the highest level technicians on my repair bench.The full scope of work,however, is very broad due to the fact that I work in retail IT. Clients can come in with virtually any problem imaginable and it is my job to solve these issues in a timely and efficient manner while maintaining the highest level of professionalism and abiding by strict guidelines set forth by my employer.This also requires heavy use of an in-depth ticketing system used to create, track, modify, and close service tickets for clients. This system is also used for shipping and receiving client and company units to and from our various service centers.

As a Customer Specialist, my main duty was to talk to customers and ensure that they got not only the products that they needed, but that they had an excellent experience at Best Buy. I would never simply get a computer for a customer, hand it to him/her, and walk away. Rather, I would always ask the customer what they were looking for and find what suits their needs the best. I broke down technical terms and explanations very well using simple terms and analogies for customers so that they always walked away from the sale understanding what it is that they bought. I received customer compliments on a regular basis due to me making things as easy to understand and enjoyable as possible. During downtime, I was required to clean and organize my department and stock shelves to their full capacity in order to keep my department looking and performing as well as possible.

I held several contracts over the Summer of 2007, the first being IT support for Saks Fifth Avenue.In this contract, my first duty was to assist in correcting a company wide issue having to do with a certain version of their antivirus crashing all of their stores' PC's. My responsibility was to call my assigned stores and get an employee and physically walk to the computer that was experiencing the issue. Once the employee reached the computer I led them through properly uninstalling the bugged version and installing the patched version. I personally called approximately 50 stores, repeating the walk through process each time.After this antivirus issue was under control, my next task was to upgrade a number of legacy machines from Windows 95 to Windows 98. I was to perform necessary hardware upgrades on each unit to prepare it for the new operating system and then image each unit with a customized image of Windows 98. Afterwards the unit would be boxed up and sent back to the store that it came from.My second contract entailed going around to various schools in Cecil County, MD, and help to set up new Macintosh computers for use. My responibility was to unbox the units and connect all of the peripherals plus power and ethernet into them. After that was completed, my partner and I network imaged all of the units simultaneously with the schools custom Mac OS set up.

I was contracted to assist in PC moves at Constellation Energy. The first duty was to arrive at the floor/room(s) scheduled to have PC's moved and read a floor plan of which PC's were to be moved. After determining which PC's were to be moved, I would go unhook any and all peripherals from the PC's and neatly bundle everything together.The next step was to simply wait while a moving crew came in and moved everything from the original location to the new location.Once everything was at the new location, it was my responsibility to put everything back together, sometimes having to set up multiple displays or multiple PC's with KVM switches, and ensure that everything booted properly,