Manage IT Cloud Infrastructure, Helpdesk, and IT Security.

Manage Cloud-based applications such as Google G-Suite, MS Office 365, BOX, Slack, Jamf, Atlassian, Okta, and dozens moreWork closely with the Artificial Intelligence Development (AI) team Manage InfrastructureData Governance, HIPAACybersecurity - NIST FrameworkManage HelpdeskManage vendor relationsManage contracts / agreements Manage BudgetsMDM RolloutCisco ManagementMac and PC supportProvide support to the Lifesciences industry to help save lives and improve quality of life.

Manage Global IT Infrastructure, staff, business applications, regulatory compliance. Locations include Houston, UK, South San Francisco, and various satellite offices in the EU. Compliance include SOX, FDA title 21 part 11, GDPRApplications include Veeva Vault, Microsoft Office 365, Great Plains ERPLead various business projects in relation to going to market with our first drugManage Contractors, Consultants, Vendors, ISP's, contractsProvide technology to assist with IND's, NPP named patient programsProvide technology to assist HR with On-boarding and off-boarding FDA / MRA GXP Data integrity complianceManage Video Conferencing, Active Directory and Mitel VOIP technologyDisaster recovery operations, manage Helpdesk, backups, VMWARE serverProvide compliance around payroll, expense reports, and ERP Work closely with all department heads, VP's and staff worldwideSupport Cisco, Microsoft, VMWARE, MAC, Storage, Network Security devices.

Sarbanes Oxley SOX 404 regulations. Salesforce Application integrated with Pardot for B2B marketing and Geopointe for territory mapping in addition to other Apps using the Salesforce AppExchange. Cloud Integration between ERP Salesforce Omnify Jitterbit. FDA and other government regulatory IT related responsibilities. IT Infrastructure. Shoretel VOIP phone systemActive DirectoryOffice 365 and other Cloud based applications.HelpdeskManage a team of IT Professionals. ERP system and integration with other applications such as Salesforce and Omnify. Manage Germany office VPNto the headquarter office located in Mountain View, CaliforniaManage various contractors and consultants on a wide range of IT Projects and tasks.

• Upgraded Oracle ERP 11.x to 12.x for all departments – Accounting, Logistics, Sales, and Support• Established a Forecasting system using POS Sales in and Sales out data• Direct a team of web developers in India to develop custom support CRM and knowledge base to support a 24x7 call center to track cases and provide self-help technical support for over 100,000 customers. • Upgraded Microsoft Active Directory from 2003 to 2012 and Microsoft Exchange server from 2003 to 2010• Worked with a team of developer to create a custom channel management POS and Inventory system. Created Dashboards similar to Salesforce, crystal reports, lead generation and a custom deal registration for resellers to enter deals to purchase our products. • Implemented ADP for Accounting - Payroll and HR to manage request for time off and clock in / out tracking. • Built a custom workflow application used for Purchase requisition approvals and BOM check in process for Engineering. The workflow integrates with Oracle ERP. • Support over 200 employee’s hardware and infrastructure in three locations. • Upgraded VOIP system to Avaya IP Office, created a 24x7 call center with calls transferred to India after business hours for technical support. Created reports for better visibility to the call queues, provided 99.9% uptime.• Hands on support of VMWARE, Microsoft Windows Server, Cisco switches routers and firewalls, Mac OS, Windows, Printers, Copiers, Scanners, Microsoft Exchange for email, MS Office, MS SQL Server, and more.• Managed 24x7 Video Surveillance and Card Key badge system for our Headquarter office and remote sites.

• Manage 7 direct reports (15 direct reports when the VP of Technology was out of the office) - network administrators, helpdesk, business analysts, application developers and contractors. • Manage the build process and life cycle of developing a Windows based application supplying over 20,000 customers the latest aircraft manuals in a searchable PDF format for a wide variety of aircraft manufacturers. • Support 4 buildings with 120 employees utilizing Microsoft 2003 Active Directory, Exchange, VPN and Cisco• Support over 20,000 customers accessing our website authenticating thru our internal ERP System validating customer subscriptions, provide them a payment method to pay by credit card to renew their subscription over the web • Support Enterprise applications such as www.gtssystems.com www.livelink.com www.sugarcrm.com • Manage Colo Facility with mission critical systems

• Maintain a Cisco Network with Windows 2000 and 2003 servers. • Support Microsoft Exchange 2003, SQL, IIS, VPN, Group Policies, Active Directory, Network Monitoring Tools. • Develop policies and procedures to satisfy Sarbanes Oxley requirements. • Built / Managed IT team responsible for core IT Operations - Network Administration, Network Security, Messaging Systems , Data Center Operations, Storage Management, Disaster Recovery, Helpdesk, SAN / NAS storage utilizing Netapp storage technology along with Telecommunication systems.• Responsible for overseeing all networking, servers, desktops, and system administration, ensuring uptime and availability• Monitor all network hardware and servers performance. • Deploy software using group policies and software deployment tools.• Audit servers for user login failure attempts. • Track web usage by user using Websense and Fortigate products. • Support 150 employees and work directly with Management on escalated computer problems. • Contribute to developing short and long range IT plans aligned with strategic business objectives.• Implement a testing network environment using VMWARE servers with VMOTION. • Implement System Security Policies and Procedures.• Create and successfully test Disaster Recovery Plans.• Manage four Data Center’s Hardware, Software and Facilities. • Manage vendor contracts and expenses for hardware, software, facilities.

• Supported small to midsize businesses on a daily basis. • Worked in 4 to 8 hour intervals at locations throughout the Bay Area.• Coordinated new product training with various product engineering groups. • Maintained security and network documentation for each client. • Maintained data integrity using various backup software and hardware. • Implemented Windows 2000 Active Directory and migrated NT based servers to Windows 2000. • Supported Oracle and SQL servers Supported servers remotely using Terminal services and WebEx. Supported Cisco PIX, Sonicwall, and Watchguard firewalls. • Worked with multiple budgets, supervised IT staff in different organizations. • Maintained budgets, expense reports, and detailed Microsoft Project timelines. • Worked with CEOs to recommend solutions to improve business processes. • Managed busy schedule with multiple clients.• Migrated Active Directory 2000 to 2003 for various small businesses.• Migrated from Windows 2000 to 2003 Server.• Migrated from Exchange 2000 to 2003.• Disaster Recovery Operations.• Configured System Alerts for monitoring hardware and software.

• Provided support for 100+ users in a Semiconductor manufacturing/R&D startup environment. • Managed multiple national locations, including a design center in Austin. • Extensive project planning, budgeting, and project management experience. • Managed a staff of three system administrators in Oracle, Unix, and Windows NT. • Responsible for all Telecommunications and Video Conference system. • Responsible for the Manufacturing Execution System hardware which tracked all activity in the FAB using an Oracle Database on Sun Hardware. • Supported Compaq Proliant 5500 NT servers, Solaris Sun Microsystems Enterprise 450 servers. • Traveled to multiple locations to plan and implement projects. • Worked with the Corporate IT department to set Corporate IT standards. • Migrated from Novell to Windows NT and Built Corporate Intranet• Migrated from NT 4.0 platform to Microsoft Windows 2000 Active Directory.• Upgraded Microsoft Exchange 5.5 to Exchange 2000.

• Provided support for 25 users in a high technology environment. • Responsible for Microsoft Exchange Rollout. • Support E-mail and internet access via tcp/ip on a 384kbs DSL line. • Communicated with Hong Kong, Thailand, and the UK regarding various MIS/Manufacturing issues. • Assisted users to access mail remotely using Microsoft Outlook. • International Relations. • Negotiated contracts with consultants and vendors.• Responsible for all Telecommunications. • Migrated from Lotus ccMail to Microsoft Exchange.• Managed connectivity to multiple Asia factories from San Jose Sales office.

• Provided Technical Support for 100 users citywide using Windows 95 on a Novell 3.12 Network. • Performed Management duties while MIS Manager was out of the office. • Planned and implemented major projects such as software/hardware upgrades. • Supported over 150 City Employees in 7 departments which included the Mayor, City Manager, and Chief of Police. • Managed data cabling project to convert the entire City buildings from Coax to Category 5.• Managed project to migrate 100 users to MS Office from Word Perfect.

Answer end user calls who had purchased ACER computer systems. Provided level 1 and level 2 support.