With over 20 years of experience in IT, I am a dedicated, reliable, and results-driven Service Delivery Manager, With ITIL V3 Foundation, Service Transition & Service Operations Qualification’s. Currently, I am part of the IT Service Delivery team at BAE Systems Digital Intelligence, where I specialise in the delivery of ITSM work streams, ensuring all parties are fulfilling their obligations, keeping the user experience at the forefront and playing a key role in providing an outstanding service for both internal and external stakeholders.Since 2020, my focus has been on Service Delivery and Assurance Management, taking on senior responsibilities that include serving as the primary point of escalation for all Priority 1 outages, as well as facilitating coordination among Major Incident Managers, Engineers, Suppliers, and both UK and overseas clients. A major part of my role is overseeing and driving clear communication channels with senior stakeholders, ensuring consistent and transparent updates on service issues. My track record also includes successful project transition to Business As Usual teams and suppliers, ensuring readiness and continuity.
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Practice Owner -SrMarks And SpencerPreston, Gb
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Service Delivery ManagerBae Systems Digital Intelligence Jul 2023 - PresentManaging the following ITSM work streams:• Asset Management• Continuous Service Improvement• Operational Readiness/Early Life Support• Risk Management• Incident Management• Request ManagementResponsibilities:• Escalation Management• Senior Stakeholder Communications• User Escalation• Service Reporting• Backlog Reduction• Internal and external supplier management -
Senior Service Assurance Manager - Foreign, Commonwealth & Development OfficeBae Systems Applied Intelligence Feb 2020 - Jul 2023PrestonManaging and assuring pro-active ITSM workstreamsAsset Management, License Management, Continuous Service Improvement, Operational Readiness/Early Life Support, Availability and Capacity Management & Knowledge Management.Responsibilties Including Duty Manager (Out of Hours), Escalation Resolution, Senior Customer Communications, Stakeholder management, Internal and external supplier management, People Management
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Service Request GovernanceBae Systems Nov 2013 - Feb 2020Preston, United KingdomI was brought in to deliver a request service across multiple external government customers, as well as delivering for multiple internal BAE Systems customers. I assisted BAE systems in delivering this service by adhering to the agreed end-to-end service request processes, making sure the external suppliers were delivering against their service agreed service levels. Settling any delivery disputes and managing customer escalations to their conclusion. I would attend both daily and weekly service reviews with suppliers, along with inputting to the monthly customer service reviews, by managing, and reporting service levels and agreeing service level mitigations with the customer.Responsibilities:• Escalation Management and Resolution• Service Level Agreement: Management and Reporting• Service Level Mitigation • Daily service review with all Tower Service Providers • Tower Service Escalations • Client Escalations • End to end management from order to desk -
Service Request Manager & Major Client And Sector Catalogue ManagerCsc Jun 2012 - Nov 2013Preston, United KingdomSLA Management & ReportingEscalation ResolutionDaily Service review with all lines of service that operate into this service.End to end management from order to desk. As well as my catalogue management responsibilities -
Major Client And Sector Catalogue ManagerCsc Apr 2011 - Jun 2012Preston, United KingdomResponsibilities:Production of several online cataloguesProduction of ‘paper’ cataloguesResolution of any pricing changes and queriesSupplier Relationship ManagementClient Relationship ManagementMonthly Commercial Pricing Agreement
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Client Catalogue Lead & Supply Chain ManagerCsc Apr 2010 - Apr 2011Preston, United KingdomProducing Online catalogue across several accounts. Also review products available in supply chain as well as co-ordinate hardware transitions and supplier stock levels.
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Itps Catalogue AdministratorCsc Jul 2005 - Apr 2010Preston, United KingdomProducing a monthly online catalogue Cardonet Catalogue Management System, this includes dealing with customer requests, speaking to the customer directly and also speaking to several other internal departments within CSC. This also includes price validation and spreadsheet work using Microsoft Excel and documentation using Microsoft Word, I have also picked up a basic knowledge and understanding to write XML script.
David Bayliss Education Details
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Kirkham Grammar SchoolVarious
Frequently Asked Questions about David Bayliss
What company does David Bayliss work for?
David Bayliss works for Marks And Spencer
What is David Bayliss's role at the current company?
David Bayliss's current role is Practice Owner -SR.
What schools did David Bayliss attend?
David Bayliss attended Kirkham Grammar School.
Who are David Bayliss's colleagues?
David Bayliss's colleagues are Tomasz Jeglinski, John De Mata, Farisha Ibrahim, Matt Wiggins, Ursula Meenan, Rowland Black, Holly Cook.
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David Bayliss
Delivering Transformation To The Office Of Finance & Across The Enterprise With Advisory | Sales | Consulting | Across Fp&A | Cpm | Epm | Data & AnalyticsGreater Guildford Area, United Kingdom -
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1optimalcurrency.co.uk
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