David Bayliss Email & Phone Number

Preston, Gb

Managing the following ITSM work streams:• Asset Management• Continuous Service Improvement• Operational Readiness/Early Life Support• Risk Management• Incident Management• Request ManagementResponsibilities:• Escalation Management• Senior Stakeholder Communications• User Escalation• Service Reporting• Backlog Reduction• Internal and external supplier management

Preston

Managing and assuring pro-active ITSM workstreamsAsset Management, License Management, Continuous Service Improvement, Operational Readiness/Early Life Support, Availability and Capacity Management & Knowledge Management.Responsibilties Including Duty Manager (Out of Hours), Escalation Resolution, Senior Customer Communications, Stakeholder management, Internal and external supplier management, People Management

Preston, United Kingdom

I was brought in to deliver a request service across multiple external government customers, as well as delivering for multiple internal BAE Systems customers. I assisted BAE systems in delivering this service by adhering to the agreed end-to-end service request processes, making sure the external suppliers were delivering against their service agreed service levels. Settling any delivery disputes and managing customer escalations to their conclusion. I would attend both daily and weekly service reviews with suppliers, along with inputting to the monthly customer service reviews, by managing, and reporting service levels and agreeing service level mitigations with the customer.Responsibilities:• Escalation Management and Resolution• Service Level Agreement: Management and Reporting• Service Level Mitigation • Daily service review with all Tower Service Providers • Tower Service Escalations • Client Escalations • End to end management from order to desk

Preston, United Kingdom

SLA Management & ReportingEscalation ResolutionDaily Service review with all lines of service that operate into this service.End to end management from order to desk. As well as my catalogue management responsibilities

Preston, United Kingdom

Responsibilities:Production of several online cataloguesProduction of ‘paper’ cataloguesResolution of any pricing changes and queriesSupplier Relationship ManagementClient Relationship ManagementMonthly Commercial Pricing Agreement

Preston, United Kingdom

Producing Online catalogue across several accounts. Also review products available in supply chain as well as co-ordinate hardware transitions and supplier stock levels.

Preston, United Kingdom

Producing a monthly online catalogue Cardonet Catalogue Management System, this includes dealing with customer requests, speaking to the customer directly and also speaking to several other internal departments within CSC. This also includes price validation and spreadsheet work using Microsoft Excel and documentation using Microsoft Word, I have also picked up a basic knowledge and understanding to write XML script.